Venue Operations Manager

Company description:

Wholly owned by Airport Authority Hong Kong, AsiaWorld-Expo (AWE) is one of the most versatile exhibition and event areas in Hong Kong, offering AWEsome value across an enormous diversity of events. AWE offers huge, column-free, integrated ground-access spaces with high ceilings, flexible configurations and ancillary services that can accommodate everything from rock concerts to global conventions and expositions to product launches. But our real value lies in our exceptionally experienced and professional staff working delicately with an AWEsome spirit to serving every client and realising their wishes.

Job description:

Job Descriptions in English version is available / 只提供英文版本

Responsibilities

• Manage and maintain AWEM security standards to protect life and property for all the events occurring in AWEM.
• Coordinate and liaise with Airport Authority, Tsing Ma Control Area, MTRC and relevant Government Departments on traffic and incident, special parking, temporary carpark, roadworks, marshalling area and temporary traffic arrangement related to day-to-day and event related operation.
• Assist to monitor the operation of the control room to support day-to-day and event related operations including managing incident reporting and emergency management.
• Lead the Venue Operations Duty Team to ensure facilities inspection conducted effectively and liaise with the Facilities Management Department to rectify the defects. The team also to ensure its performance and operation procedure meet the AWE standards and key performance indicator.
• Responsible and manage access control for staff, vehicles, contractor's / services provider.
• Implement and monitor the operating standard and process of Venue Operation Duty team and Security Control Room.
• Assist to monitor the performance and conduct quality inspections of security personnel provided by the service provider, ensure house rules are properly executed at public circulation area and back of house area.
• Responsible for review and implement standard operating procedures and conduct training relevant to the Venue Operations Duty Team & Security Control Room.
• Assist in administrative and reporting duties including manual, daily log, incident report, lost and found report and duty roster, etc.
• Perform any ad-hoc assignments as and when required.

Requirements

• Bachelor degree in Business Administration, Property Management or related disciplines.
• Minimum 8 years working experience. Candidate with event security or logistic experience and working in a sizable organization or hospitality industry of which at least 3 years at managerial level, will be an advantage.
• Excellent in both spoken and written Chinese and English.
• Strong leadership and interpersonal skills; able to work with people at all level with professionalism and respect, with emphasis on client-centred service.
• Knowledge in local regulatory and legal requirements will be an advantage.
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook and/or other new technology or digital applications.
• Shift duties is required and having valid driving-license is an advantage.
• Candidate with less experience will be considered as Assistant Venue Operations Manager.

Interested parties please click "Apply now" or email your full resume stating the present & expected salaries to HR Department via [email protected].
Personal data collected will be used for recruitment-related purpose only.
AsiaWorld-Expo Management Limited is an equal opportunities employer.