Venue Receptionist

Description

What This Role Is Here To Do (Role Purpose)
As the first and last face our guests see, the Host plays a vital role in creating a standout experience from the moment they walk through the door. You’ll bring warmth, confidence, and impeccable organisation to every shift: welcoming guests, managing bookings, coordinating smooth arrivals and departures, and keeping the venue buzzing with good vibes and great flow.

What Success Looks Like

• Guests feel immediately welcome and well looked after
• Bookings and arrivals are handled efficiently and with care
• Guest flow is managed seamlessly during peak and quiet times
• Front-of-house team are supported with up-to-date guest info
• Queues are avoided and table turnover is managed smoothly
• You bring energy, clarity, and calmness to busy moments

Where This Role Can Take You
With experience and development, this role could grow into:

• Events Coordinator
• Reception Supervisor

Our Way of Working

This role is delivered with care, curiosity, and integrity, in line with our Poolhouse values:
Experience Obsessed | Take Care | Seek Excellence | Integrity | Elite Sports Team Mentality

Key Responsibilities

• Welcome every guest with warmth, energy, and confidence
• Manage the booking system and guest list with attention to detail
• Communicate expected wait times, table availability, and venue layout
• Proactively monitor guest movement and adjust flow where needed
• Act as the point of contact for bookings, walk-ins, and special occasions
• Liaise with FOH team to ensure tables are guest-ready and properly turned over
• Support queue management and minimise guest wait times
• Handle guest queries or concerns professionally and positively
• Keep the host stand organised and presentable at all times
• Assist with cloakroom duties and guest belongings when required
• Keep a calm head and a smile during busy periods

Skills, Knowledge and Expertise

• Friendly, confident, and articulate communicator
• Highly organised and comfortable managing multiple bookings at once
• Calm under pressure with a guest-first attitude
• Naturally warm and welcoming with excellent people skills
• Comfortable using booking software and digital tools
• Able to read the room and adapt tone and pace accordingly
• Works well in a team and supports others to deliver seamless service
• Strong attention to cleanliness, detail, and appearance of the welcome area

Benefits

• Free Health Assured EAP membership (counselling, life coaching, legal and financial support)
• Perks and Discounts platform
• £100 Monthly Employee rewards
• Medicash Health Cash plan
• Wagestream access (early pay & savings tools)
• Paid volunteer day for a charity of your choice
• A Duvet Day Allowance
• Birthdays off
• Free nutritious meals at work
• Twice yearly Poolhouse Socials

About Poolhouse Global Ltd

Poolhouse blends the timeless charm of pool with state-of-the-art technology, set in a dynamic, immersive environment. We're redefining social experiences and raising the bar for entertainment.

Our first venue is coming soon to 100 Liverpool Street, right in the heart of London.