Venue Service Officer

About the role

As a Venue Service Officer you will provide event-based service to a high standard, by focusing on creating a positive and meaningful experience for visitors and users of cultural and community venues in keeping with Council’s Creative Communities Strategy as well as Council’s Customer First Strategy.

The Venue Service Officer is part of a high performing team responsible for the delivery of Front of House, Box Office and administration services across Council’s suite of venues. Venues currently undertake hires, exhibitions, film, performing arts, music, and dance, as well as meetings, conferences and functions for both internal and external customers.

These roles service venues across the Yarra Ranges, including the Civic Centre (Lilydale), Yarra Ranges Regional Museum (Lilydale), The Memo Healesville, Arts Centre Warburton, as well as Montrose Town Centre and Mooroolbark Community Centre.

We currently have multiple part time positions available, both temporary (5-12 months) and permanent.  These are rostered roles, with work hours spanning Monday-Sunday, 8am-11pm, and vary dependent on event requirements.  Please indicate your availability in your application.

This is a Band 3 role with an hourly rate from $34.71 hour, plus superannuation.

Experience and skills we’re looking for

• Experience in customer service, in a retail, hospitality, events or performing arts venue setting

• RSA Certificate

• Certificate II First Aid

• Practical computer skills, including use of Microsoft Office Suite, ticketing platforms and POS systems.

• Experience in booking/venue management systems is favourable, but not essential

• Great organisational and interpersonal skills, with the ability to communicate confidently with diverse customers.

• Initiative and ability to work self-guided, prioritise tasks, and solve problems with minimal supervision.

• Attention to detail and accuracy in administrative tasks, POS handling, and end of shift reports

If you have some but not all these skills or experience, we still encourage you to apply. Especially if you have the right attitude and willingness to learn.

How to apply

Please ensure you submit your application via our jobs portal by clicking ‘Apply’. Include a resume and cover letter with your application. In your cover letter, tell us about your experience, skills, and why you would like to work with us here at Yarra Ranges Council.

Applications close 11.59pm, Tuesday 25th August 2026

Contact person: Jacinta Birchall, Venue Service Supervisor (Mon-Wed) - [0418 711 036](tel:0418 711 036)

Ginger Van Handley – Venue Service Supervisor (Thurs-Fri) - [0429 151 538](tel:0429 151 538)

If you need support with your application or have accessibility needs, please call the contact person above or email us at [email protected].

Applicants who progress past the interview stage must complete pre-employment checks. These checks will include a Police Check, Working with Children Check, Medical Check.

About Yarra Ranges Council

Yarra Ranges Council committed to creating a diverse and inclusive workplace where everyone is welcome. We encourage people of all genders, cultures, backgrounds, and abilities to apply for jobs with us. We support flexible work arrangements, including full-time, part-time, hybrid, and job-sharing options to meet your needs and suit your life.

Yarra Ranges Council is a child safe organisation and is committed to the safety and wellbeing of all children and young people in our community. We are committed to protecting children from abuse in accordance with the Victorian Child Safe Standards.