Venue Services Coordinator

Programmed Skilled Workforce is currently seeking a reliable and motivated Venue Services Coordinator to join our team at a Recreation Precinct in Townsville.

This is a fantastic opportunity to be part of a supportive team delivering high-quality customer service and operational outcomes at a busy and vibrant recreation venue.

About the Role

As the Venue Services Coordinator, you will play an important role in coordinating the day-to-day delivery of venue services, supporting staff and contractors, and ensuring customers, clients and stakeholders receive a high level of service.

Key responsibilities will include:

• Leading and supporting the customer service team to deliver high-quality services to customers and stakeholders.
• Supervising staff and agency contractors, including onboarding, rostering, training and ongoing support.
• Coordinating venue functions and events, including client inductions, equipment setup and pack down, reception services and client relationship management.
• Supporting the development and implementation of standard operating procedures and safe work practices.
• Ensuring venue operations comply with workplace health and safety, fire safety, environmental and other legislative requirements.
• Supporting event risk management procedures and promoting safe and inclusive work practices.
• Coordinating administrative tasks including payments, data entry, records management and maintaining accurate documentation.
• Promoting venue products and services and identifying opportunities to maximise business outcomes.
• Building and maintaining positive relationships with clients, industry stakeholders, community groups and other partners.
• Communicating effectively with customers, staff, contractors and stakeholders at all levels.

About You

We are looking for someone who is confident working in a busy customer-focused environment and can effectively coordinate people, operations and competing priorities.

You will ideally have:

• Previous experience in customer service, venue operations, recreation, hospitality, events or a similar environment.
• Strong interpersonal and communication skills.
• Experience supervising, coordinating or supporting staff and/or contractors.
• A proactive approach to problem solving and continuous improvement.
• The ability to work effectively both independently and as part of a team.
• A strong understanding of workplace health and safety and the importance of maintaining a safe and inclusive environment.

Mandatory Requirements

• Positive Blue Card – mandatory
• Current First Aid and CPR Certificate – mandatory

What We Offer

• Opportunity to work within a busy and vibrant recreation precinct.
• Supportive team environment.
• Opportunity to develop your skills and experience in venue operations, customer service and team coordination.
• Variety in your day-to-day responsibilities.
• The opportunity to contribute to positive customer and stakeholder experiences.

To Apply

Please provide the following information for the panel to assess your suitability for the role:

• A current résumé.
• A brief written response (1–2 pages) addressing ‘What we are looking for’, keeping in mind the responsibilities and requirements of the role.

Applications must be submitted by Thursday, 15 October 2026.

Please ensure both your résumé and written response are submitted by the closing date to be considered for the position.