Venue Supervisor

Venue Supervisor – Prahran Market

We’re looking for a reliable and energetic Supervisor to join our team at Prahran Market.

About Us
American Doughnut Kitchen is a Melbourne icon, famous for our hot jam doughnuts since 1950. Our mission is to create memorable experiences through great food and warm hospitality, creating memories in every bite. We are committed to building a team culture that is inclusive, supportive and passionate about what we do. As we continue to grow, we seek dedicated professionals who share our values and commitment to excellence.

About the Role
In this full-time position you’ll support the daily operations of our market store, working hands‑on while guiding the team to deliver great service, consistently high product quality and creating a welcoming atmosphere for our customers. Reporting to the Retail Manager, you'll be responsible for the daily running of shifts, staff workflows and maintaining high standard of customer service and product quality. This role is essential to upholding our brand values and delivering exceptional experiences.

Key Responsibilities

• Assist with doughnut preparation, cooking, and service
• Provide direction and support to team members
• Maintain food safety, hygiene, and cleaning standards
• Serve customers and operate the POS
• Manage stock rotation and restocking
• Opening and closing the venue, including cash handling and reconciliation of POS
• Weekly stocktake and ordering to internal & external suppliers
• Help keep the venue running smoothly and safely
• Communicating effectively with management regarding operational issues, staff concerns and customer feedback

What We’re Looking For

• Experience in fast food, hospitality, or fast paced retail

• Confidence leading small teams

• Knowledge of food safety, health and hygiene regulations and best practice

• Strong communication and problem‑solving skills

• Positive, hands‑on attitude and a passion for hospitality and delivering outstanding customer experiences

• Coffee experience a big plus

• Current First Aid and Food Safety certifications or willingness to obtain them

• Must have weekday availability on market days (Tuesday, Thursday & Friday) and also weekend shifts.

• Food safety knowledge

What We Offer

• Remuneration & conditions covered under the Fast Food Industry Award – Level 3
• Supportive, friendly team environment with opportunities for career development and advancement
• Work at an iconic Melbourne brand inside Prahran Market
• Staff discounts on American Doughnut Kitchen products
• Opportunities to grow your skills with access to training and professional development opportunities
• The opportunity to be part of a legacy hospitality business with a strong reputation spanning more than 75 years!

Apply now

If you are an enthusiastic and experienced hospitality professional ready to make an impact, we would love to hear from you. Please submit your resume, a cover letter and references to join the American Doughnut Kitchen team.