Verification Associate - Night Shift

Company: HelloVerify
Location: Noida
Department: Operations

About the RoleHelloVerify is looking for a detail-oriented Background Verification Executive to manage end-to-end employment, education, address, identity and reference verification processes while ensuring quality, compliance, and client SLAs.

Key Responsibilities

• Conduct end-to-end background verification checks as per client requirements.
• Coordinate with candidates, employers, educational institutions and vendors.
• Validate documents and maintain accurate records in internal systems.
• Ensure SLA adherence and timely case closures.
• Follow up through calls and emails to obtain verification responses.
• Identify discrepancies and prepare investigation notes.
• Maintain confidentiality and comply with company policies and data privacy standards.
• Support quality audits and process improvement initiatives.

Eligibility

• Graduate in any discipline.
• 2+ years of experience in Background Verification, KYC, Operations, or related domain.
• Excellent verbal and written communication.
• Good MS Excel and email etiquette.
• Strong analytical skills and attention to detail.

Preferred Skills

• Customer-focused approach
• Time management
• Ability to work in a fast-paced environment
• Team player with high integrity

Key Performance Indicators (KPIs)

• SLA adherence
• Case closure TAT
• Quality score
• Productivity
• Client satisfaction