Verifier/Collection Officer

• Conduct Collection Calls

Contact clients through phone calls to discuss overdue accounts and outstanding obligations. Calls may be made to customers' residential, mobile, and workplace contact numbers while maintaining professionalism and compliance with company policies.

• Negotiate Payment Arrangements

Work with clients to establish realistic and mutually acceptable payment plans based on their financial capacity while ensuring timely debt recovery.

• Provide Account and Payment Guidance

Educate customers on available payment options and assist them in resolving delinquent accounts. Explain collection procedures and potential actions for unresolved obligations when necessary.

• Maintain Accurate Customer Records

Update and manage customer account information, including collection activities, payment commitments, call outcomes, and other relevant account details.

• Handle Inbound Inquiries

Answer incoming calls from customers and other stakeholders, address account-related concerns, and provide accurate information regarding payment obligations and account status.

• Achieve Collection Targets

Consistently meet or exceed assigned collection goals while maintaining high standards of customer service and professionalism.

• Ensure Compliance

Adhere to company policies, regulatory requirements, and ethical collection practices in all customer interactions.

Qualifications:

• Excellent communication and negotiation skills.
• Strong customer service orientation and problem-solving abilities.
• Ability to handle difficult conversations professionally and effectively.
• Detail-oriented with good record-keeping and documentation skills.
• Proficient in Microsoft Office applications and collection systems.
• Previous experience in collections, customer service, or a related field is an advantage.

Pay: Php19,000.00 - Php21,000.00 per month

Work Location: In person