Verizon Customer Service Representative

Job Overview

Join our dynamic team as a Verizon Customer Service Representative, where your enthusiasm and communication skills will drive exceptional client experiences. In this energetic role, you will serve as the frontline ambassador, providing outstanding support to customers seeking assistance with their products and services. Your proactive approach will help resolve inquiries efficiently, promote product solutions, and foster lasting client relationships. This entry level position offers a vibrant environment where your problem-solving abilities and technical proficiency will shine, ensuring every customer interaction is positive and productive.

Duties

• Respond promptly to customer inquiries in person during face to face consultations delivering clear and friendly communication.
• Assist clients with new promotions resulting in client acquisitions for Verizon.
• Promote and upsell Verizon products and services by understanding customer needs and offering tailored solutions.
• Maintain accurate records of customer interactions through data entry and CRM systems.
• Collaborate with team members to resolve complex issues, utilizing analysis skills and organizational techniques to ensure timely resolution.
• Participate in daily meetings to evaluate sales methods and increase product knowledge.

Skills

• Multilingual abilities are highly valued to serve diverse customer bases effectively.
• Strong sales skills combined with excellent customer support experience to enhance client engagement.
• Exceptional communication skills—both verbal and written—to convey information clearly and professionally.
• Technical proficiency in troubleshooting devices or service issues with a problem-solving mindset.
• Organizational skills to manage multiple tasks simultaneously while maintaining attention to detail.
• Knowledge of customer service best practices, including upselling and client communication strategies.

Join us in delivering top-tier service that empowers customers while building your career in a fast-paced, rewarding environment!

Pay: $600.00 - $950.00 per week

Benefits:

• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program

Work Location: In person