Vessel Tracking System Operator (VTSO)

Company Profile/Overview

Meridian Surveys (M) Sdn Bhd has been a solution provider to the Oil & Gas industry for over three (3) decades. Founded in SE Asia, with the initial expertise primarily related to the exploration sector, our knowledge, and innovative solutions have kept pace with new technologies to produce applications that now provide valuable tools related to asset tracking and management. Specifically, modern developments in data transmission technologies, combined with our extensive experience and deep understanding of GPS, have resulted in a sound and stable foundation from which to build a precise and secure Geographic Information System, with asset attributes known in space and time.

Requirements

1. Candidate must possess a Bachelor's Degree in Maritime Operations or Marine equivalent.

2. The candidate must be willing to travel nationwide when required but will be stationed in Kemaman, Terengganu.

3. Willing to relocate is a MUST.

4. Fresh graduates are welcome as well.

5. Candidate must be able to converse in Malay and English.

6. Possess good communication skills, good interpersonal skills, and diplomacy with other parties involved respectively.

7. Office working hours.

8. Must be able to work in a team and independently when required

Responsibilities

1. Responsible for supervisory of the day-to-day vessel activities and control of simultaneous operations and L1 experience in providing technical support to end-users, leveraging broad-based expertise to handle problems, diagnosis, and resolution with regards to the system.

2. Responsible for monitoring various alarms of software related to the vessel's activities and movements via the event monitoring system

3. Provide technical information and consultation to the client on any information required related to vessel tracking and marine operations system.

4. Act as the frontline, point of contact with the user over system issues through the phone, email, and chat.

5. Escalate issues appropriately using hierarchical and functional escalation guidelines provided by the company.

6. Maintain ownership of incidents and ensure that they are resolved within the SLA time frame.

7. Reporting and statistical analysis of data mined from the ticket logging and tracking system.

Staff Benefits

1. Medical Insurance

2. Dental

3. Overtime Pay

4. Annual Leave

5. MC