Veterinary Assistant

Caughlin Ranch Animal Hospital in Reno, NV is looking for a Veterinary Assistant to join our growing team! We are a locally owned, small animal practice with a modern facility, state-of-the-art equipment, and a commitment to providing quality veterinary care to our community. We are seeking a motivated, team-oriented individual who is excited to grow with us.

This is a non-exempt position with full-time hours preferred, typically consisting of three to four 8–10 hour shifts, Monday through Friday. Part-time opportunities may be considered for the right candidate.

Role & Responsibilities:

• Customer Service
• Facilitate communications (phone, text, email and in-person) and cultivate positive client experiences
• Interact with veterinary professionals and escalate complex communications when appropriate
• Facilitate and manage appointment and surgical schedules
• Maintain accurate and up-to-date records (including client communications)
• Technology Focus
• Fielding and managing multi-line phone systems
• Fielding and responding to electronic communications
• Utilize cloud-based software application (EzyVet)
• Patient Care
• Safe and reliable restraint
• Basic mathematics
• Support appointment related activities as needed (i.e. obtaining histories, TPRs / weights, assisting with medical records)
• Perform standard appointment procedures (i.e. vaccinations, nail trims, ear cleanings, etc.)
• Complete hospital admissions (i.e. verifying consent forms, patient information, medications, and fasting status)
• Perform therapeutic procedures and complete diagnostics (including laboratory and radiology imaging studies)
• Assist with anesthesia as directed (responsibilities will vary pending experience and state requirements), but may include venipuncture, injections and patient monitoring.
• Assist with surgical and dental procedures as directed (responsibilities will vary pending experience and state requirements)
• Clean and care for surgical instruments (including wrapping packs and managing the autoclave cycles)
• Maintain a clean and inviting environment, adhering to OSHA requirements

Success in this Role:

• 2+ years of veterinary experience preferred
• 2+ years of customer service experience
• A strong passion for helping others
• High emotional intelligence and effective communication skills, especially in receiving and responding to feedback
• Ability to communicate confidently and compassionately with veterinary professionals across different roles
• Excellent time management and organizational skills, with the ability to multitask and prioritize tasks efficiently
• Strong personal accountability, reliability, attention to detail, and commitment to following through on responsibilities

Pay: From $17.00 per hour

Expected hours: 30.0 – 36.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Uniform allowance
• Vision insurance

Work Location: In person