Veterinary Assistant + Customer Service Representative

Do you love cats? Do you have excellent customer service and computer skills? Do you love talking to people ABOUT their cats? Then this position may be for you!

Cat Doctors is looking for a Part Time Veterinary Assistant and CSR.

We are an independently owned, one doctor, small feline only animal hospital looking for a highly motivated, responsible, people person, with a genuine love and appreciation for cats, and must be a team player. High quality care and service is a must. Well established hospital with one full time DVM looking for more support due a growing clientele who loves their cats.

Veterinary experience desired but not tecnically required, but customer service experience is necessary. Willing to learn, attention to detail, and enthusiasm a must.

You will be at the front desk and in exam rooms greeting clients on the phone and in person, so you must enjoy talking to people, talking on the phone, and using computers. Full training on all computer software (MS Office programs) and veterinary programs (bonus if you know Cornerstone) will be expected. You will also be helping other staff with light technical and assisting duties with cats.

Salary/compensation will depend on experience and willingness to take on responsibilities.

Occasional overtime may occur and will be expected. No emergencies. We do not board, so no overnight or holiday coverage expected.

Responsibilities and Duties

CSR (Customer Service Representative) duties will be answering phones, greeting clients, assisting clients with paperwork and check in/out, working with computer software (Cornerstone and MS Office programs), invoicing and taking cc and other payments, and going over estimates.

Veterinary assistant duties will include taking histories in exam rooms, basic handling of cats (cat friendly/fear free REQUIRED), and assisting the doctor in exams and treatments.

Filing, paperwork, inventory, restocking, and ordering will also be required. Keeping your space clean, as well as general hospital cleaning especially lobby and front retail space, will also be required. This includes sweeping, mopping, dusting, taking out trash, etc.

Qualifications and Skills

No veterinary experience required, but desired.

Previous customer service experience required.

MUST be a team player.

In accordance with California law, all employees will be required to have a background check (including fingerprinting) that work in an animal hospital with controlled substances.

Job Type: Part-time

Pay: $20.00 - $25.00 per hour

Expected hours: 16.0 – 24.0 per week

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Uniform allowance

Application Question(s):

• Do you have any veterinary medicine experience?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Work Location: In person