Veterinary Assistant/Client Care Representative

Overview

Love animals AND people? This role lets you do both.

At Britannia Animal Hospital, we’re looking for a compassionate, adaptable Veterinary Assistant / Client Care Representative (CCR) to join our busy, supportive team. This is a unique dual-role opportunity where you’ll be hands-on with patient care and create exceptional client experiences at the front desk.

If you thrive in a fast-paced environment, enjoy variety in your day, and bring positive energy wherever you go — you’ll fit right in.

What You’ll Love About Working With Us

• A clinic that values kindness, humour, and teamwork
• The opportunity to work with cats, dogs, and exotics
• A role that offers variety — no two days are the same
• Ongoing learning and growth in both clinical and client care skills

Key Responsibilities

• Greet clients and patients in a warm, professional manner
• Answer phones and manage high-volume client communication
• Schedule appointments and coordinate daily bookings
• Maintain accurate medical records and perform data entry
• Assist veterinarians and RVTs with patient care and treatments
• Help prepare exam rooms and support during procedures
• Ensure a clean, organized, and efficient clinical environment
• Support veterinarians and technicians with administrative tasks
• Keep reception and common areas clean and organized
• Provide exceptional customer service—even in busy or stressful situations

Qualifications

• 2+ year experience as a Customer Service Representative, or Veterinary Assistant
• Veterinary clinic experience is an asset
• Strong communication and interpersonal skills
• Excellent multitasking and organizational abilities
• High attention to detail and strong sense of accountability
• Ability to remain calm, empathetic, and professional under pressure
• Comfortable using computers, scheduling systems, and handling multiple phone lines

If you’re looking for a rewarding role in a positive, team-focused environment—we’d love to hear from you! Learn more about us: https://www.britanniaanimalhospital.com/

Pay: $18.00-$21.00 per hour

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Store discount

Application question(s):

• Do you have at least 6 months experience working in a veterinary clinic as either a Veterinary Assistant or Client Care Representative? If so, how long?
• How many different employers have you had in the last 5 years?
• How comfortable are you using computers, tablets, or smartphones for everyday work tasks such as booking appointments, sending messages, looking up information, or processing payments?
• Have you worked in a fast paced environment with multiple appointments happening at the same time?

Work Location: In person