Veterinary Assistant/Customer Service Representative

Burrwood Veterinary is a privately owned, AAHA-accredited small animal hospital in Royal Oak, Michigan, seeking a Veterinary Assistant/Client Care Coordinator to join our growing team. We are looking for someone personable, dependable, eager to learn, and excited to be part of a collaborative team. Prior veterinary experience is not required. Personality, attitude, work ethic, and a genuine love for animals are most important, making this an excellent opportunity for someone looking to grow their skills in veterinary medicine.

Highlights:

• $17/Hour
• Quarterly Bonuses
• AAHA-Accredited
• Full-Time Schedule
• Flexible Scheduling
• Medical, Dental and Vision Insurance
• 401(k) + Company Match
• Paid Time Off
• Continuing Education Opportunities
• Scrub and Sneaker Refresh Provided Quarterly
• Weekly Team Lunches
• Monthly Coffee Truck Visits
• Staff Events Throughout the Year
• Pet Care Discounts
• 4.9-Star Google Rating
• And More!

Who We Are:

As a Veterinary Assistant/Client Care Coordinator, you'll play an important role in both the client experience and the day-to-day operation of the hospital. You'll welcome clients and their pets, answer phones and emails, schedule appointments and procedures, provide hospital information, and assist the veterinary team with patient care and hospital needs. We're looking for someone who is personable, positive, hardworking, eager to learn, and comfortable working as part of a team. Prior veterinary experience is not required. We value personality, work ethic, and a genuine love for animals, and we're excited to help the right person develop their skills and grow within veterinary medicine.

Burrwood Veterinary is a privately-owned, small animal hospital dedicated to providing advanced, compassionate care for dogs and cats in a modern, welcoming environment. Founded just over three years ago, our hospital was built with a vision to elevate general practice by combining progressive medicine, advanced technology, and a collaborative team approach. We consider ourselves a GP+ hospital, GP with an urgent care focus, allowing our team to provide a higher level of care than traditional general practice. Our emergency-trained doctors, specialty partnerships, and advanced services allow us to offer comprehensive medicine under one roof, including abdominal ultrasounds, echocardiograms, endoscopy, advanced imaging, and on-site orthopedic and soft tissue surgeries performed by board-certified surgeons.

Our modern facility was designed to create a better experience for both pets and people, featuring a semi-open concept layout that promotes trust and transparency with our clients. At Burrwood Veterinary, we believe we're stronger together and place a strong emphasis on collaboration, communication, honesty, and creating a supportive environment where everyone feels valued. Our team is passionate about providing exceptional care while embracing new technology and forward-thinking approaches to veterinary medicine. You'll have the opportunity to work alongside an experienced, knowledgeable team in a fast-paced but supportive environment where your ideas are welcomed, your contributions matter, and you'll be encouraged to continue learning and growing.

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Continuing education credits
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Uniform allowance
• Vision insurance

Work Location: In person