Veterinary Care Coordinator – Specialty Client Care

SurgiPet is a privately owned veterinary surgical clinic providing outpatient surgical services to the community. We offer transparent, all-inclusive package pricing and work closely with referring veterinarians to provide excellent continuity of care.

We are seeking an experienced Veterinary Care Coordinator who genuinely enjoys working with clients and has a strong veterinary background.

This is not a traditional receptionist role. Our Care Coordinator is a primary point of contact for clients throughout their pet’s surgical experience, providing guidance, answering questions, coordinating appointments, and supporting clients through surgery preparation and postoperative recovery.

We are especially interested in experienced CSRs, specialty CSRs or RVTs, and veterinary assistants who have a passion for client service.

Responsibilities

• Serve as a primary point of contact for clients throughout the surgical process
• Schedule consultations, procedures, rechecks, and follow-up appointments
• Review treatment plans with clients
• Coordinate records and communication with referring veterinary clinics
• Answer all calls and provide timely follow-up to clients and pDVMs
• Maintain accurate client and patient records
• Recognize when medical questions or concerns need to be escalated to a doctor
• Follow cases through to completion and provide consistent continuity of care

Qualifications

• Minimum 4 years of veterinary industry experience within the past 6 years
• Strong client-facing experience within veterinary medicine
• Excellent telephone and interpersonal communication skills
• Strong understanding of veterinary terminology and medical processes
• Excellent organization, attention to detail, and follow-through
• Ability to work independently and manage multiple priorities
• Ability to commute to our Carlsbad clinic as scheduled
• EzyVet experience a plus

Candidates with a backgrounds in surgery, internal medicine, oncology, neurology, emergency/specialty, or other referral-based medicine are encouraged to apply

Schedule & Training

This is currently an in-person position at our Carlsbad clinic.

First month: Wednesday, Thursday, Friday, Saturday 7:30am – 6:00pm

Second month: The schedule is expected to transition to Sunday, Monday, Tuesday, Wednesday, allowing continued training alongside the surgical team while beginning the regular independent schedule in the hospital

Training timelines may vary based on experience and demonstrated proficiency.

Limited hybrid/remote work may be considered in the future based on performance, proficiency, and clinic needs.

Pay: $23.00 - $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Recent Veterinary: 4 years (Required)

Ability to Commute:

• Carlsbad, CA 92008 (Required)

Work Location: In person