Veterinary Client Care Representative (CCR) / Receptionist

About Our Clinic

At Saanichton Village Veterinary Hospital, we pride ourselves on delivering compassionate, high-quality care to our patients and outstanding service to their families. We are a busy, family-oriented, practice looking for an empathetic, organized, and energetic Client Care Representative to join our front-of-house team.

Position Overview

As the face and voice of our clinic, the Client Care Representative plays a vital role in the client experience. You will manage the flow of the front desk, handle multi-line phones, triage patient needs, and provide a warm, welcoming environment for clients during both joyful check-ups and stressful emergencies.

Key Responsibilities

• Client Service: Greet clients, check patients in/out, and manage the reception environment with a warm and professional demeanor.
• Communication: Answer phone calls and emails, schedule appointments, and relay accurate medical messages between clients and veterinary staff.
• Triage & Coordination: Accurately identify urgent medical situations vs. routine inquiries to manage the daily schedule efficiently.
• Administration: Process client payments, manage medical records using Impromed Software and handle prescription/food refill requests.
• Pharmacy Support: Safely dispense medications under veterinary direction and explain basic administration instructions to clients.

What We Are Looking For

• Experience: Minimum ONE YEAR of experience in customer service, hospitality, or medical reception. Direct experience in a veterinary clinic or a strong familiarity with veterinary terminology is highly preferred.
• Skills: Excellent verbal and written communication skills. Proficiency with computers, multi-line phone systems, and client management software.
• Attributes: A high degree of empathy, emotional intelligence, and resilience when dealing with stressed pet owners or difficult situations. Strong multitasking abilities in a fast-paced environment.

Compliance & Equal Opportunity Notes

• In compliance with the B.C. Pay Transparency Act, the advertised wage range reflects our realistic budgetary expectations for this role. Individual placement within this range is determined by verified skills and experience.
• Saanichton Village Veterinary Hospital values diversity and inclusion. We welcome all qualified applicants to apply.

How to Apply

Please submit your resume and a brief cover letter explaining why you would be a great fit for our clinic to [email protected] with the subject line "Client Care Representative

Pay: $24.00-$27.00 per hour

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• On-site parking
• Store discount

Work Location: In person