Veterinary Client Care Specialist

Are you a person of integrity and initiative? Do you have strong communication skills, an eagerness to learn, a "can do" attitude? Are you a team player, with the interpersonal skills to directly interact with clients, doctors, and colleagues with respect? Are you mature, patient, and compassionate? Do you have what it takes to learn how to engage with clients in the care and treatment of their pets through all stages of life, in sickness and in health? If you answered: "Yes," Arlington Dog and Cat Hospital (ADCH) is searching for you!

Company Overview
Arlington Dog & Cat Hospital is a full-service companion animal hospital dedicated to providing exceptional veterinary care throughout your pet’s lifetime. Our AAHA-accredited facility emphasizes preventative care, early disease detection, and comprehensive medical and surgical services to ensure pets lead healthy, happy lives.

Job Summary
We are seeking a passionate and energetic Veterinary Client Care Specialist to join our dynamic team. In this vital role, you will serve as the primary point of contact for clients and their pets, delivering outstanding customer service while supporting the clinical team. Your enthusiasm, compassion, and veterinary knowledge will help create a welcoming environment that fosters trust and promotes pet health.

Duties

• Greet clients warmly and manage appointment scheduling using veterinary software to ensure smooth clinic flow.
• Communicate effectively with clients regarding pet health, treatment plans, and follow-up care, ensuring clarity and compassion.
• Assist with processing payments accurately in accordance with veterinary administrative protocols.
• Maintain detailed records of client interactions.

Experience

• Previous experience in a veterinary clinic or animal hospital setting is highly preferred.
• Strong knowledge of veterinary terminology.
• Familiarity with veterinary software systems and Microsoft Office applications for documentation purposes.
• Knowledge of drug enforcement regulations (DEA) and USDA guidelines related to veterinary practice.
• Excellent customer service skills with the ability to communicate clearly and empathetically with pet owners.
• Join our team to make a meaningful difference in the lives of pets and their owners! We’re committed to fostering a supportive environment where your skills grow alongside your passion for animals.

Our ideal candidate will be bilingual; have experience as a veterinary CSR; and a strong ethic with "no drama."

• Please submit: BOTH a cover letter that highlights your interest in veterinary medicine AND your resume. Thank you.

Pay: $24.00 - $29.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Work Location: In person