Veterinary Client Service Representative

Overview:

What if your front desk role wasn’t just a job - but the starting point for a real career in veterinary medicine, leadership, or client experience?

At Summit Veterinary Care, we’re a locally owned, growing practice in Bristow building something very intentional: a place where medicine is gold-standard, service feels like the Ritz, and team members are genuinely supported as individuals, not just employees.

We’re not a corporate hospital. We’re small on purpose. That means your voice matters, your growth is visible, and your work directly shapes the experience our clients and patients have every day.

We’re looking for a Client Care Representative who wants to do more than check clients in and answer phones. This role is for someone who takes pride in creating exceptional experiences, communicates with clarity and empathy, and is motivated by growth.

Why Summit Veterinary Care:

A Clear Path Forward (Not Just a Job)
We’ve built a structured Client Care Representative levels system with defined milestones, skill development, and pay increases. You’ll always know what’s next - and how to get there. Whether you want to grow into leadership, management, or a different area of the practice, we’ll help you map that path.

Real Professional Development
We actively invest in your growth through mentorship, training, and increasing responsibility over time. If you’re someone who wants to build a career - not just clock in and out - you’ll find that here.

High Standards Without the Corporate Feel
We practice gold-standard medicine and deliver a luxury-level client experience - but we do it as a tight-knit, supportive team where people genuinely enjoy working together.

Fear Free, People-First Approach
We’re a Fear Free Certified Practice, which means low-stress handling for pets - and a calm, respectful environment for our team and clients.

Community & Purpose
From local events to outreach and education, we stay connected to the community we serve. What we do here matters beyond our walls.

A Workplace That Treats You Like a Person
We believe in strong communication, work-life balance, and creating an environment where you’re respected, heard, and valued. And when life gets hard, you won’t be left to handle it alone. When one of us is struggling - whether it’s a tough day at work or something at home - the rest of the team shows up. Sometimes that looks like jumping in to support each other on a busy shift, organizing a fundraiser, helping take care of each other’s pets, or simply making sure that someone’s not alone when they need a friend.

We also make space for connection outside of the day-to-day. From plant club and fitness challenges to movie nights, book clubs, or the occasional rage room outing, we believe a strong team is built on more than just working together - it’s built on actually knowing and supporting each other.

Who You Are:

• You take pride in delivering exceptional service
• You’re calm under pressure and communicate thoughtfully
• You’re motivated by growth and open to feedback
• You want to be part of a team that’s building something meaningful

Knowledge, Skills and Abilities:

• Minimum of 2 years experience working in a veterinary hospital
• Friendly and people oriented
• Excellent written & verbal communication skills
• Ability and willingness to be cross trained to other areas of the hospital
• Intermediate computer skills
• An enthusiastic team player willing to learn new techniques and treatments.
• Knowledge of medical terminology and animal handling
• Ability to work rotating weekends and holidays

Education:

High School Diploma or equivalent

Physical Requirements:

• Ability to lift/push or otherwise move 50 lbs
• Dependable attendance required
• Ability to walk, bend, stand, and reach constantly during an 8-10 hour work day
• Visual acuity sufficient (accommodations available upon request) to maintain accurate medical records and understand written directions
• Ability to speak and hear (accommodations available upon request) sufficiently to understand and provide information over the telephone or in person

Compensation and Benefits:

• Starting pay $20 per hour; path to $24 per hour provided!
• Fear Free certification
• Enrollment in group health plan (including vision + dental)
• 401K Enrollment with match after 1 year
• Paid time off
• 3 paid major holidays
• Time and a half pay for 5 minor holidays (if worked)
• Generous employee pet discount
• Career Development Opportunities

Pay: $20.00 - $24.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person