Veterinary Client Service Representative

We are seeking a compassionate, organized, and service-driven Client Service Representative (CSR) to join our team. As the first and last point of contact for our clients, you play a vital role in shaping each client and patient experience.

This position is ideal for someone who thrives in a fast-paced environment, communicates clearly and professionally, and is passionate about delivering exceptional care to both pets and the people who love them.

Who We Are

Everything we do is guided by our three core principles:

Exceptional Client Service - Creating personalized, compassionate experiences for every client

Gold Standard Patient Care - Delivering the highest level of veterinary medicine

Employee Growth & Development - Supporting our team through learning and professional growth

What You’ll Do

Client Experience & Front Desk Operations

• Greet clients and patients warmly and professionally
• Maintain an organized, welcoming front desk environment
• Verify and update client and patient information
• Ensure a positive experience from check-in to check-out

Scheduling & Communication

• Schedule and manage appointments efficiently
• Answer phones, emails, and texts with professionalism and urgency
• Identify urgent or emergency situations and escalate appropriately
• Communicate clearly with clients and medical team members

Patient Intake & Workflow Support

• Confirm visit details and obtain necessary consents
• Enter accurate notes and updates into the practice management system
• Notify medical staff promptly of patient arrivals

Client Follow-Up & Support

• Follow up after procedures or visits to check on patients
• Relay instructions and answer client questions
• Ensure clients feel informed and supported

Billing & Financial Responsibilities

• Review invoices for accuracy
• Explain services and charges clearly
• Process payments and provide receipts
• Follow hospital financial policies and maintain accurate records

Administrative & End-of-Day Duties

• Reconcile cash drawer and prepare daily reports
• Assist with shift transitions and communication
• Complete closing procedures as assigned

What We’re Looking For

Core Skills & Qualities

• Strong communication and interpersonal skills
• Excellent organization and attention to detail
• Ability to multitask in a fast-paced environment
• Professional, positive, and empathetic demeanor
• Reliable, punctual, and team-oriented
• Strong problem-solving skills and sound judgment

Bonus (but not required)

• Experience in a veterinary clinic or medical office
• Familiarity with practice management systems (AviMark is a plus)

What Success Looks Like

• Clients feel welcomed, informed, and cared for at every visit
• Appointments are scheduled accurately and efficiently
• Communication is clear, timely, and professional
• The front desk runs smoothly - even during busy times
• The medical team is supported through strong communication and workflow coordination

Why Join Us?

• Supportive, team-focused environment
• Opportunities for growth and development
• Meaningful work helping pets and their families
• A culture built on compassion, excellence, and teamwork

Schedule & Compensation

Full-time

Salary commensurate with experience

If you’re passionate about client service, love working with animals, and want to be part of a team that truly values its people - we’d love to meet you!

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Uniform allowance

Work Location: In person