Veterinary Client Service Representative

Job Summary

We are seeking a dynamic and compassionate Veterinary Client Service Representative to join our dedicated veterinary team. In this vital role, you will serve as the first point of contact for pet owners and clients, providing exceptional customer service while facilitating smooth clinic operations. Your enthusiasm, organizational skills, and animal handling expertise will help create a welcoming environment where clients feel confident and cared for. This paid position offers an exciting opportunity to be part of a passionate team committed to animal health and well-being.

Duties

• Greet clients warmly, schedule appointments, and manage client check-ins to ensure a positive experience from the moment they walk through the door
• Handle veterinary administrative tasks including medical billing, insurance processing, and medical collections with accuracy and professionalism
• Assist with front desk operations by answering phone calls, responding to client inquiries, and providing information about pet care services
• Maintain detailed records using veterinary software, including patient histories, treatment plans, laboratory results, and medication logs. Experience with AVImark veterinary software is preferred
• Manage inventory of pet care supplies, pharmaceuticals in compliance with DEA regulations, and laboratory materials
• Communicate effectively with clients about their pet’s health status, treatment options, and follow-up care while demonstrating excellent customer service skills

Qualifications

• Prior experience in veterinary clinics or animal hospitals is highly preferred; kennel experience or animal husbandry background is advantageous
• Proficiency in veterinary software systems and Microsoft Office applications for record keeping and communication
• Experience handling dogs and other companion animals with confidence and gentle restraint techniques
• Excellent communication skills for client interaction and team collaboration
• Ability to perform animal handling tasks such as animal restraint, surgery assistance, and pet care with precision and compassion .
• Ability to remain calm and courteous in a busy environment
• Willingness to learn and take direction

We are looking for someone who is friendly, dependable, compassionate, and team-oriented. Our ideal CSR enjoys helping people, is comfortable in a busy veterinary environment, and understands the importance of treating every client and patient with kindness and respect.

A positive attitude and willingness to learn are important to us. Veterinary experience is a plus, but we are also willing to consider candidates with strong customer service and communication skills who are eager to learn about veterinary medicine.

If you are looking for an opportunity to become part of a caring veterinary team and enjoy making a difference for both pets and their owners, we would love to hear from you!

Job Type: Full-time Pay: per hour, based on experience Schedule: Monday through Thursday 8am-5pm. Friday 8am-12pm

Pay: From $13.00 per hour

Expected hours: 35.0 per week

Work Location: In person