Veterinary Client Service Representative

Boulevard Animal Hospital | Stuart, FL

Do you love animals, enjoy helping people, and thrive in a fast-paced environment? Boulevard Animal Hospital is looking for a friendly, dependable, and organized Veterinary Client Service Representative (CSR) to join our team!

We are a privately owned small-animal veterinary hospital dedicated to providing compassionate care to our patients and personalized service to our clients. We are looking for someone who understands that the front desk is more than just answering phones — it is the heart of our hospital and the first impression our clients receive.

What You'll Do

• Greet clients and their pets warmly and professionally.
• Answer incoming phone calls, schedule appointments, and respond to client questions.
• Check patients in and out while maintaining accurate client and patient information.
• Manage appointment scheduling and help keep the daily schedule running smoothly.
• Process payments, invoices, and prescription requests.
• Communicate with veterinarians and veterinary technicians regarding patient needs and client concerns.
• Assist with medical record management, client follow-ups, and appointment reminders.
• Explain hospital policies, estimates, and payment expectations professionally.
• Maintain a clean, organized, and welcoming reception area.
• Help ensure clients and patients receive a positive experience from the moment they contact our hospital.

What We're Looking For

• Excellent customer service and communication skills.
• A friendly, professional, and compassionate attitude.
• Strong organizational skills and attention to detail.
• Reliability, punctuality, and a strong work ethic.
• Ability to multitask and remain calm in a busy environment.
• Comfort handling difficult conversations with clients while remaining respectful and professional.
• Ability to work well with a team and take direction from management.
• Basic computer skills and willingness to learn veterinary software. (Previous knowledge of AVImark is a plus!)
• A genuine love for animals and an understanding of the importance of quality patient care.

Veterinary reception or customer service experience is preferred. Veterinary experience is a plus, but we are willing to train the right person who has a positive attitude, a willingness to learn, and a strong commitment to our team.

What We Expect

We are looking for someone who takes pride in their work, communicates effectively, follows hospital procedures, and understands the importance of being dependable. Our ideal candidate is proactive, detail-oriented, professional, and willing to help wherever needed to support the team.

Veterinary medicine can be rewarding, but it can also be emotionally demanding and fast-paced. The right person will be able to balance compassion for our clients with efficiency, professionalism, and teamwork.

Why Join Boulevard Animal Hospital?

We are a fun, outgoing team dedicated to providing clients with education and pets with exceptional medical care.

• Work with a caring team dedicated to the well-being of animals.
• Be part of a privately owned veterinary practice that values personal client relationships.
• Learn new skills and grow your knowledge of veterinary medicine.
• Make a meaningful difference in the experience of our clients and their pets.

Position Details

• Location: Boulevard Animal Hospital — Stuart, Florida
• Position: Veterinary Client Service Representative / Receptionist
• Employment Type: [Full-time / Part-time]
• Compensation: Based on experience

How to Apply

If you are dependable, personable, organized, and excited to be part of a veterinary team, we would love to hear from you!

Please submit your resume and a brief introduction about yourself and why you would be a good fit for our team.

We look forward to meeting you!

Pay: $17.00 - $19.50 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• 401(k)
• Employee discount
• Paid time off

Work Location: In person