Veterinary Client Service Representative

Veterinary Client Service Representative |$18–$20/hour, based on experience Specialists in Companion Animal Neurology | Clearwater, FL Full-Time | Monday–Friday | Varied Shifts Between 8:00 AM and 6:00 PM Specialists in Companion Animal Neurology (SCAN) is seeking a Client Service Representative to join our specialty neurology team in Clearwater, FL. This is an opportunity for someone with strong client service skills who enjoys building relationships, supporting pet owners, and working in a collaborative veterinary environment focused on advanced neurological care.

As a Client Service Representative, you’ll help clients navigate their pets’ specialty care journeys while supporting communication and coordination across the hospital. We value open communication, teamwork, and creating a safe, welcoming workplace where every team member feels respected and encouraged to grow. Previous specialty veterinary experience is a plus, but not required.

Compensation

• $18–$20 per hour, based on veterinary specialty experience

Benefits

• Medical, dental, and vision insurance
• Life insurance, short-term and long-term disability insurance
• 401(k) retirement plan
• Paid time off (PTO)
• Paid holidays
• Uniform allowance
• Team-building activities and staff incentives
• Opportunities to expand your knowledge and grow professionally

Schedule

• Full-time position
• Monday–Friday
• Varied shifts scheduled between 8:00 AM and 6:00 PM

Responsibilities

• Welcome clients and their pets with warmth, professionalism, and compassion
• Serve as a key point of contact for clients throughout their pets’ specialty care visits
• Answer phone calls, respond to inquiries, and direct communications to the appropriate team members
• Coordinate appointments and support the scheduling process
• Maintain accurate client information, medical records, and related documentation
• Use ezyVet to support client service workflows and maintain organized records
• Communicate effectively with clients, veterinarians, and other hospital team members
• Help clients understand next steps and navigate questions about their pets’ care
• Handle challenging or emotional client interactions with patience, empathy, and professionalism
• Support daily front-desk operations and other administrative duties as needed

Qualifications

• Previous client service, customer service, or reception experience required
• Veterinary hospital experience is preferred
• Previous specialty veterinary experience is a plus, but not required
• Familiarity with ezyVet is preferred
• Strong communication, interpersonal, and customer service skills
• Ability to manage difficult or emotional client interactions with empathy and confidence
• Detail-oriented, organized, and comfortable balancing multiple priorities
• Willingness to learn and build knowledge of specialty veterinary medicine
• A positive, collaborative approach to teamwork and client care
• Fluent English speaking and reading skills required.

About The Hospital Specialists in Companion Animal Neurology (SCAN) is a specialty veterinary practice dedicated to providing expert neurological care for pets. Our board-certified neurologists and neurosurgeons work closely with clients to help them make informed decisions about their pets’ treatment and quality of life.

Our hospital utilizes advanced diagnostic tools, including MRI, digital radiography, electrodiagnostics, and cerebrospinal fluid analysis, to support the evaluation and treatment of complex neurological conditions.

At SCAN, we believe that a supportive workplace starts with kind, open communication and a team that values each member. We strive to create an environment where employees feel safe, heard, and encouraged to continue developing their skills while helping pets and their families through challenging medical situations.

Surrounding Areas Located in Clearwater, FL, SCAN is accessible to candidates throughout the greater Tampa Bay area, including Largo, Dunedin, Safety Harbor, Palm Harbor, Pinellas Park, St. Petersburg, and Tampa. The area offers access to Gulf Coast beaches, outdoor recreation, local restaurants, and a variety of coastal communities, making it an appealing place to build your career while enjoying Florida’s beachside lifestyle.

If you’re considering a move to the Tampa Bay area, Clearwater offers access to beautiful Gulf Coast beaches, year-round outdoor activities, and a variety of communities to explore. You can enjoy a coastal lifestyle while developing your career in specialty veterinary medicine.

Join Us If you are looking to grow your career in an advanced veterinary medicine clinic with a close-knit specialty team, SCAN offers the opportunity to expand your knowledge while making a meaningful difference in the care of neurologic patients and their families. Apply today!

About Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together. Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care. Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.