Veterinary Client Service Representative/Lead

Are You the Person Everyone Comes To When Things Need to Get Done?

Local Mobile Vet is looking for an awesome Customer Service Representative, but we’re not just looking for someone to answer phones.

We’re looking for someone with good judgment, initiative, strong customer service instincts, and a genuine love of helping people.

This person notices what people need, solves problems, communicates clearly, and understands that exceptional service isn’t just about getting the task done, it’s about how you make people feel along the way.

We believe in paying attention to the details, anticipating needs, taking ownership, and finding small ways to make someone’s day easier or better.

You might be our person if you:

• Have a strong customer service background
• Are a go-getter who sees what needs to be done and takes action
• Have good judgment, are resourceful, and can think on your feet
• Communicate directly, honestly, and kindly
• Genuinely enjoy helping people, especially when they’re stressed or overwhelmed
• Take ownership instead of passing problems along
• Notice the little things that make people feel cared for
• Adapt well to change and get excited about finding better ways to do things
• See new systems, ideas, and challenges as opportunities to learn and improve
• Want to grow, take on more responsibility, and eventually lead others

We’re looking for more than a CSR.

We want someone who can grow into a leader and trainer for our front desk team, someone who will eventually teach future CSRs not only our systems and procedures, but how we take care of people.

Our veterinary teams are on the road, so our front desk needs people who can think independently, adapt when the day doesn’t go as planned, solve problems, and say:

“I’ve got it.”

Not:

“Whose problem is this?”

Local Mobile Vet is an independently owned mobile veterinary practice serving the Triangle. We want teammates who are kind, accountable, proactive, adaptable, dependable, direct, and always looking for ways to make things better.

If you love helping people, have great judgment, embrace change, and want the opportunity to grow into leadership, we’d love to meet you.

Pay: $18.00 - $26.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Retirement plan

Work Location: In person