Veterinary Client Services & Operations Supervisor

We are seeking an experienced and motivated leader to join our veterinary hospital as a Veterinary Client Services & Operations Supervisor. This is a blended role that combines client service excellence, floor supervision, team leadership, and administrative support to the General Manager.

The successful candidate will have a proven track record of supervising or managing employees, coordinating daily operations, and fostering a positive, accountable workplace culture while delivering exceptional service to clients and patients.

ABOUT THE ROLE

As the Veterinary Client Services & Operations Supervisor, you will play a key role in ensuring the smooth operation of the hospital. You will lead front-end client service functions, support daily workflow throughout the hospital, assist with employee supervision, and provide administrative support to the General Manager.

KEY RESPONSIBILITIES

Client Services Leadership

• Lead and support the reception team in delivering exceptional client experiences.
• Manage appointment flow and client communications.
• Address and resolve client concerns professionally and effectively.
• Ensure scheduling, billing, and record management processes are accurate and efficient.

Team Supervision & Floor Operations

• Supervise daily hospital workflow and coordinate activities between departments.
• Provide day-to-day guidance, coaching, and support to team members.
• Assist with employee onboarding, training, and performance development.
• Monitor staffing needs and assist with schedule coordination.
• Support accountability and adherence to hospital policies and procedures.
• Identify workflow challenges and implement practical solutions.

Administrative Support to the General Manager

• Prepare reports, spreadsheets, and administrative documentation.
• Support inventory management and purchasing processes.
• Assist with team communications, meetings, and training initiatives.
• Assist with policy implementation and quality improvement projects.

QUALIFICATIONS

Required

• Minimum 3 years of customer service experience.
• Minimum 2 years of supervisory, team lead, management, or employee coaching experience.
• Demonstrated ability to lead, motivate, and support a team.
• Strong conflict resolution and problem-solving skills.
• Excellent customer service and communication abilities.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office.

Preferred

• Minimum 3 years of experience in a veterinary clinic or animal health environment.
• Experience managing schedules, staffing, or workflow coordination.
• Experience participating in recruitment, onboarding, or performance management.
• Knowledge of veterinary medical terminology.
• Experience supporting business operations or administration.

WHAT WE OFFER

• Competitive compensation based on experience and leadership background.
• Comprehensive benefits package including employer-matched RRSP program, health and dental benefits, disability insurance, continuing education allowance, employee discounts on products and services.
• Employee pet care discounts.
• Continuing education and professional development opportunities.
• Supportive leadership team and collaborative culture.

TO APPLY

Please submit your resume and cover letter outlining your supervisory experience, leadership accomplishments, and veterinary or client-service background.

Join our team and help lead a hospital culture focused on exceptional patient care, outstanding client service, and team success.

Pay: $20.00-$30.00 per hour

Experience:

• supervisory, team lead, management, or employee coaching: 2 years (required)
• customer service: 3 years (required)
• veterinary clinic or animal health environment: 3 years (preferred)

Work Location: In person