Veterinary Client Services & Systems Coordinator

Veterinary Client Services & Systems Coordinator

Waihi | Permanent Part-Time

CoroVets is a locally owned veterinary practice with strong community connections and a commitment to exceptional client and patient care.

We’re seeking a highly organised, tech-savvy Veterinary Client Services & Systems Coordinator to join our Waihi team.

This is more than a reception role. You’ll be the first point of contact for clients while coordinating appointments, communications, records, inventory and administrative processes across the practice.

Key Responsibilities

• Manage client enquiries by phone, email and in person.
• Coordinate appointments and daily schedules.
• Triage enquiries and escalate urgent cases.
• Maintain accurate client and patient records.
• Work across multiple practice and business systems.
• Support inventory, payments and general administration.
• Coordinate communication between clients and veterinary staff.

Technology Skills

You’ll need to be confident working across multiple systems and screens, including:

• Microsoft Outlook and Office.
• Complex business and practice management systems.
• Digital records and workflows.
• Experience with ezyVet, 3CX, CRM, ERP, booking or inventory systems is highly regarded.

About You

You’re:

• An excellent communicator with strong customer service skills.
• Highly organised, accurate and detail-focused.
• Calm under pressure and a logical problem solver.
• Adaptable, proactive and quick to learn.
• Comfortable working independently and as part of a team.
• Experienced in administration, customer service, healthcare, veterinary, agricultural or other fast-paced environments.
• Aligned with our values of excellence, integrity, collaboration, accountability and community.

Why CoroVets?

• Locally owned and community focused.
• Supportive, values-driven team.
• Varied and rewarding work.
• Genuine responsibility and autonomy.
• Opportunities to develop across administration, technology, customer service and veterinary operations.

Hours

Wednesday–Friday, 8:15am–5:00pm | Waihi-based
Additional hours may be available from time to time.

Apply Now

Please submit your CV and cover letter outlining:

• Your customer service and administration experience.
• Professional software systems you’ve used.
• An example of a complex system you’ve successfully learned.

Please note: This role requires advanced computer literacy and confidence working across multiple business systems. Shortlisted candidates will complete an in-person IT proficiency assessment.