Veterinary Client Services Representative

About us: Our three-doctor family owned clinic is recruiting for a full-time individual to assist in managing the inflow and outflow of patients while communicating with clients as they visit or call our office. Our fast-paced office sees many walk-in patients daily and needs someone who is able to effectively communicate with clients, other staff members, multi-task, adapt to many situations, and highly proficient in learning new computer software. As one of the few remaining privately owned small animal veterinary clinics in town we strive for a strong workplace culture with a focus on our core values. A healthy workplace also results in the best care for our patients. We have recently expanded and to better serve our clients and patients we need new long-term dedicated candidates to join our team. Prior veterinary office experience is preferred, but easily learned. Highly motivated individuals with excellent communications skills who are capable of self-study will be most suited for this position.

Pay is per hour based on qualifications, pay raises are determined periodically based on performance

Qualifications:

• High School Diploma (required)
• Bachelor’s degree in business related or communications majors (preferred)
• Veterinary Medicine field (1 year required)
• Customer Service/Client communications or office administration (1 year preferred)
• Experience in AvImark veterinary practice software (preferred)
• Available between 7:00 and 5:30 pm/until close Monday through Friday and 7:00 am to 11:00 am/until close on Saturdays. Alternating weekend shifts required (overtime probable). One scheduled weekday off per week

Required Skills:

• Recognizes and contributes to the culture and teamwork of our clinic
• Task oriented with a positive attitude
• Comfortable around animals
• Excellent written and verbal communications
• Effective at reading and retaining protocols and processes
• Strong initiative in performing tasks correctly
• Selfmotivation in learning new skills or tasks
• Excellent computer skills, proficient in Microsoft and capable of learning new programs

(Experience in AvImark veterinary practice software preferred)

• Strong ethical boundaries
• Capable of multitasking under busy circumstances and prioritizing daily tasks
• Cleanliness and follows daily cleaning tasks

Job Types: Full-time

Salary: Per hour based on experience

Benefits:

401(k)

Employee discount

Health insurance

Paid time off

Schedule:

10 hour shift

8 hour shift

No nights

About McLendon Veterinary Clinic

As one of the few private, family-owned small animal clinics in town, we place a high emphasis on workplace culture, proven processes, and core values in order to provide the best patient care. In 2017 Dr. Collins purchased McLendon Vet from Dr. McLendon, whose bustling practice was well known for his personal care. Client demand quickly outgrew the two exam rooms, so in 2020 Dr. Collins transformed the previous building into a 4800 sq. foot clinic with: 5 exam rooms, treatment area, x-ray, surgery suite, cat condo boarding, isolation ward, staff room, admin room, staff training space, and bullpen workspace for our DVMs. Less than a mile from the University of Alabama, our clinic is well known with new and long-term residents. Our fast-paced, three doctor clinic sees many walk-in patients daily and seeks professional, knowledgeable candidates to contribute to our practice.