Veterinary Customer Service Representative

Be the Face of Our Brand-New Veterinary Hospital

Do you love people, animals, and creating an amazing experience for every client who walks through the door?

We’re opening a brand-new veterinary hospital, and we’re looking for a friendly, energetic, organized, and compassionate Customer Service Representative to join our founding team.

As one of the first people our clients meet and speak with, you’ll play a huge role in creating the warm, welcoming experience we want our hospital to be known for.

We’re looking for someone who is naturally personable, loves connecting with people, thrives in a fast-paced environment, and understands that excellent customer service is about much more than answering the phone.

The Ideal Candidate

• Has previous experience in veterinary reception, customer service, hospitality, or a similar client-facing role
• Able to appropriately differentiate levels of urgency when clients call with sick pets
• Loves animals and genuinely enjoys working with pet owners
• Is warm, friendly, upbeat, and naturally welcoming
• Has excellent communication and interpersonal skills
• Is comfortable speaking with clients in person and over the phone
• Can confidently handle multiple tasks while staying organized and calm
• Has strong attention to detail
• Is dependable, punctual, and takes pride in their work
• Is comfortable using computers and learning new software and technology
• Can handle busy days with a positive attitude and a sense of humor
• Is compassionate and understanding when clients are stressed or worried about their pets
• Is a team player who is willing to jump in and help wherever needed
• Is proactive and looks for ways to make the client and team experience better
• Wants to grow with a new business and be part of building something special

Why Join Us?

You won’t just be joining a veterinary hospital — you’ll be helping us build one.

As part of our founding team, you’ll have the opportunity to help shape our culture, client experience, and the way we do things from day one.

We want to create a workplace where people enjoy coming to work, support each other, have fun, and take pride in what they do.

We value team members who bring ideas to the table, take initiative, and want to grow alongside the business. As the hospital grows, there will be opportunities to take on additional responsibilities and develop professionally.

Most importantly, we want our clients to feel that their pets are known, loved, and genuinely cared for — and our Customer Service Representatives are a huge part of making that happen.

What We Value

Kindness. Communication. Organization. Teamwork. Positivity. Reliability. And making people feel welcome.

If you’re someone who lights up when helping people, loves animals, enjoys being part of a team, and wants to help create an incredible veterinary experience from the ground up, we’d love to meet you.

Come Help Us Build Something Special.

Pay: $18.00 - $25.00 per hour

Work Location: In person