Veterinary Customer Service Representative

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Job Overview

Join our dynamic veterinary team as a Veterinary Customer Service Representative, where your enthusiasm and dedication will make a real difference in the lives of pets and their owners! In this vital role, you will be the friendly face and helpful voice that guides clients through their pet care journey. Your energetic approach will ensure smooth clinic operations, exceptional client experiences, and seamless communication between clients and veterinary staff. If you thrive in a fast-paced environment, love animals, and excel at customer service, this is the perfect opportunity to grow your career in animal healthcare!

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Duties

• Greet clients warmly and manage all front desk activities with enthusiasm, including appointment scheduling, check-in/check-out procedures, and client inquiries.
• Handle veterinary administrative support tasks such as updating patient records using veterinary software and processing payments.
• Communicate effectively with clients about pet care instructions, upcoming appointments, and follow-up needs to ensure clarity and satisfaction.
• Assist with medical collections by processing insurance claims and billing inquiries accurately.
• Support veterinary team members during medical-surgical procedures by preparing supplies, maintaining aseptic techniques, and assisting with animal restraint.
• Manage laboratory documentation and assist with basic laboratory procedures to support diagnostic testing.
• Maintain a clean, organized reception area while adhering to USDA regulations and DEA guidelines for medication handling.
• Provide compassionate animal handling assistance, including dog handling, animal restraint, and basic animal husbandry practices.
• Support kennel staff by coordinating pet care activities such as feeding, cleaning, and monitoring animals’ well-being.
• Ensure compliance with veterinary terminology standards and safety protocols during all interactions.

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Qualifications

• Prior experience in veterinary clinic settings or animal hospitals is highly preferred.
• Knowledge of veterinary terminology, medical-surgical procedures, and companion animal medicine.
• Demonstrated ability in customer service roles within busy environments; excellent communication skills are essential.
• Familiarity with veterinary software systems and Microsoft Office applications for administrative tasks.
• Experience with animal handling techniques including dog handling, animal restraint, and basic pet care.
• Knowledge of laboratory procedures, aseptic techniques, and drug regulations such as DEA regulations is a plus.
• Ability to perform under pressure while maintaining attention to detail during medical collections or critical care situations.
• Kennel experience or equine experience is advantageous but not mandatory; a passion for animals is required.
• Understanding of USDA regulations related to animal health standards is beneficial.
• Willingness to learn about veterinary critical care practices, animal catheterization procedures, and anatomy knowledge to support clinical teams effectively.

Join us in creating a welcoming environment where pets receive exceptional care! We’re committed to supporting your professional growth while ensuring every client leaves our clinic confident their pets are in caring hands. If you’re energetic, detail-oriented, compassionate about animals—and ready to make an impact—apply today!

Pay: $13.00 - $17.00 per hour

Expected hours: 20.0 – 30.0 per week

Benefits:

• Employee discount

Work Location: In person