Veterinary Customer Service Representative

Veterinary Customer Service Representative

Clifton Park Veterinary Clinic | Clifton Park, NY

A Caring Way Everyday — Starting with Our Team

Do you love helping people, care deeply about animals, and believe the best care happens when people work together? We’d love to meet you!

Clifton Park Veterinary Clinic is a small, independently owned companion animal practice looking for a friendly, compassionate, and dependable Veterinary Customer Service Representative to join our team.

Our motto, “A Caring Way Everyday,” reflects how we strive to care for our patients, support our clients, and treat one another. We believe exceptional veterinary care starts with a team that communicates openly, works collaboratively, and shows kindness and respect in the everyday moments that matter most.

As an independent practice, we take pride in building lasting relationships with our clients and their pets while creating a workplace where every team member’s contribution is valued. We support one another, celebrate our shared successes, and work together to make a difference for the families who trust us with their pets.

What makes our team special?

• Collaboration is at our core. We believe the best care comes from working together, communicating clearly, and supporting one another throughout the day.
• We care for each other, too. Compassion isn’t just for our patients and clients. It’s reflected in how we treat our coworkers and how we show up as a team.
• We value the personal touch. As a small, independently owned practice, we build meaningful relationships and strive to make every client and patient feel welcome.
• We live our motto every day. “A Caring Way Everyday” is more than a phrase. It’s the standard we strive for in every interaction, from a reassuring phone call to a helping hand for a teammate.

What you’ll do

As a Veterinary Customer Service Representative, you’ll help create a positive, caring experience for clients and their pets while keeping our team connected and our days running smoothly.

Your responsibilities will include:

• Greeting clients and their pets with warmth and professionalism.
• Scheduling appointments and managing phone calls, emails, and client questions.
• Checking patients in and out and coordinating communication between clients and the veterinary care team.
• Maintaining accurate client and patient records.
• Processing payments and assisting with front-desk administrative tasks.
• Communicating clearly with clients about appointment recommendations, clinic processes, and next steps in their pets’ care.
• Collaborating with doctors, technicians, and veterinary assistants to support an organized, efficient flow of care.
• Offering empathy and reassurance to clients during both happy visits and difficult moments.
• Helping create a welcoming, supportive environment where clients, patients, and coworkers feel cared for.

What we’re looking for

Our ideal candidate is someone who:

• Has excellent communication and customer service skills.
• Is compassionate, patient, organized, and detail-oriented.
• Enjoys working with people just as much as they enjoy being around animals.
• Values teamwork and understands the importance of supporting colleagues.
• Is dependable, adaptable, and comfortable balancing multiple priorities.
• Approaches challenges with kindness, a positive attitude, and a willingness to help.
• Can bring our motto, “A Caring Way Everyday,” to life through their interactions with clients, patients, and teammates.

Previous veterinary, animal care, medical reception, or customer service experience is a plus but not necessary. We welcome someone who is eager to learn, grow, and contribute to a close-knit team.

What we offer

At Clifton Park Veterinary Clinic, we want our team members to feel valued, supported, and proud of the work they do. This is an opportunity to:

• Join a small, independently owned practice where your voice and contributions matter.
• Work alongside a team that values collaboration, communication, and mutual respect.
• Build meaningful relationships with clients, patients, and coworkers.
• Continue developing your veterinary knowledge and customer service skills.
• Be part of a practice that believes caring for pets begins with caring for people — including the people on our own team.

Compensation, benefits, and scheduling details will be discussed during the hiring process.

A Caring Way Everyday — Could This Be Your Way, Too?

If you’re looking for a veterinary practice where kindness matters, teamwork makes a difference, and compassionate care extends to everyone, we’d love to hear from you!

Join Clifton Park Veterinary Clinic and help us bring “A Caring Way Everyday” to life — for our patients, their people, and each other.

We look forward to meeting you!

Pay: $20.00 - $24.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Life insurance
• Paid time off
• Retirement plan
• Uniform allowance
• Vision insurance

Work Location: In person