Veterinary Customer Service Representative (CSR)

Description:

Join a Career That Keeps You Engaged.

Petroglyph Animal Hospital | Albuquerque, NM

Since 1996, Petroglyph Animal Hospital has been dedicated to providing exceptional veterinary care to our community. As one of the busiest urgent care veterinary hospitals in the area, every day brings new challenges, opportunities to learn, and the chance to make a real difference.

We're looking for an ambitious, dependable, and compassionate Customer Service Representative who enjoys working with people, thrives in a fast-paced environment, and wants to be part of a team that genuinely supports one another. This position is ideal for someone who enjoys staying busy, learns quickly, communicates confidently, and takes pride in delivering outstanding customer service.

What You'll Do

• Be the first point of contact for clients and their pets, both in person and over the phone.
• Answer a high volume of calls with professionalism, empathy, and efficiency.
• Schedule appointments using multiple computer platforms.
• Assist with check-ins, check-outs, estimates, and payment processing.
• Communicate with clients by phone and email.
• Help create a welcoming, organized, and efficient hospital experience.

Requirements:

We're Looking For Someone Who

• Has exceptional telephone and customer service skills and thrives in a high-call-volume environment
• Is a true people person with a positive attitude.
• Learns quickly and enjoys taking on new challenges.
• Can multitask while maintaining accuracy and attention to detail.
• Is dependable, motivated, and works well as part of a team.
• Is available to work three 10-hour shifts Monday through Wednesday, with flexibility to assist with additional coverage as needed, including weekends.
• Has previous office, medical, or veterinary experience (preferred), but we're willing to train the right person with the right attitude and work ethic.

Why Join Us?

If you're looking for a rewarding career where you can stay busy, continue learning, build meaningful connections, and play an important role in the care of pets and the people who love them, we’d love to have you on our team.

Your Pets. Our Team. We’ve Got This!

• Fully-paid medical, dental and vision plans
• 401(k) plan with matching employer contribution
• Flexible spending account with yearly employer contribution
• Paid Time off and sick leave
• Differential pay on weekends
• Great pet care benefits
• Teamwork, learning opportunities and career growth