Veterinary Customer Service Representative - Full Time

Job Overview

We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team! In this vital role, you will be the first point of contact for our valued clients, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your positive attitude, strong communication skills, and technical proficiency will help foster lasting relationships and promote a seamless customer experience. This paid position offers an exciting opportunity to develop your office management, clerical, and customer support skills in a fast-paced environment.

Responsibilities

• Respond promptly and courteously to customer inquiries via phone, email, and live chat using multi-line phone systems and email platforms.
• Manage client accounts efficiently.
• Maintain accurate records through data entry, filing, and updating spreadsheets to track customer interactions and transactions.
• Provide front desk support by greeting visitors, managing appointments, calendar scheduling, and handling incoming calls with professional phone etiquette.
• Assist with office management tasks including organizing files, proofreading documents, and supporting administrative functions like bookkeeping and calendar management.
• Collaborate with team members to resolve client issues swiftly while ensuring high levels of customer satisfaction.
• Support office operations by managing supplies and performing general clerical duties to enhance overall productivity.

Skills

• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace, data entry, and spreadsheets.
• Excellent communication skills—both verbal and written—with a focus on phone communication and client interaction.
• Ability to multitask effectively using multi-line phone systems and manage time efficiently in a busy office setting.
• Bilingual abilities are highly valued to serve diverse client needs better.
• Experience with office management tasks such as filing, organization, proofreading, and calendar management.
• Technical proficiency in office equipment including fax machines, printers, and office software tools.
• Demonstrated clerical experience with a focus on customer service support in a professional environment.
• Strong organizational skills with attention to detail for accurate data entry and document proofreading.
• Knowledge of medical receptionist duties or personal assistant experience is a plus but not required.

Join us in delivering outstanding customer service while honing your administrative expertise! This role is perfect for motivated individuals eager to grow their career in a supportive environment that values professionalism, efficiency, and positive client relationships.

Pay: $21.00 - $23.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience:

• Veterinary Hospital: 3 years (Preferred)

Work Location: In person