Veterinary Front Desk/Reception Manager

Are you a natural leader who loves people just as much as animals? We are looking for an organized, compassionate, and energetic Veterinary Reception Manager to lead our front-of-house team and ensure our clients and patients receive exceptional care from the moment they walk through our doors!

In this role, you will be the heartbeat of our practice—balancing administrative oversight with hands-on team leadership. If you have a background in veterinary medicine/terminology, administrative support or hospitality and you excel at keeping a team motivated in a fast-paced environment, we want to hear from you!

Key Responsibilities

• Team Leadership: Hire, train, and mentor our front desk/client service team.
• Administrative Tasks: Conduct reviews, write ups and address interpersonal issues as needed. Manage the front desk schedule to ensure proper coverage across shifts is achieved.
• Client Relations: Manage escalated client inquiries, build lasting customer relationships, and ensure a warm, welcoming lobby environment.
• Operations Management: Oversee daily appointment scheduling, inventory for front-office supplies, and general clinic workflows. Maintain detailed client records, update medical histories, and ensure confidentiality of sensitive information.
• Financial Oversight: Manage daily payment processing, reconciliation, and front-desk billing accuracy. Resolve any invoice discrepancies or errors.
• Clinic Liaison: Act as the primary communication bridge between the front desk staff, veterinary technicians, and veterinarians.

Requirements & Qualifications

• Experience: Minimum of 2–3 years of experience in front desk management, hospitality lead, or medical/veterinary reception roles.
• Skills: Strong proficiency with client communication platforms and Practice management Software (veterinary specific like Neo is a major plus).
• Attributes: Calm under pressure/stressful situations, deeply empathetic, highly organized, and exceptionally skilled at verbal and written communication. Ability to manage multiple priorities efficiently in a fast-paced setting while maintaining attention to detail.
• Animal Comfort: Must be comfortable and compassionate around pets of all shapes and sizes.

What We Offer

• Compensation: Competitive hourly wage / salary based on experience.
• Benefits: Full health, dental, and vision insurance coverage options.
• Perks: Generous veterinary care discounts for your personal pets!
• Culture: A supportive, passionate team environment dedicated to professional growth.

How to Apply

Ready to lead our incredible front desk team? Please send your resume and a short cover letter explaining why you’re the perfect fit for our clinic to [email protected] with the subject line "Reception Manager Application -[ Your Name]".

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Work Location: In person