Veterinary Manager

Job Title: Veterinary Clinic Manager

Location: Single-location clinic

Employment Type: Full-time

About the Role:
We are seeking an experienced, hands-on Veterinary Clinic Manager to lead the operations of our single-location practice. This role oversees day-to-day clinic management, staff leadership, scheduling and workflow, inventory and facilities, basic financial/operational performance, and client experience. You will partner closely with the veterinarian(s) to ensure high-quality patient care, efficient operations, and a positive, professional environment for clients and the team.

Key Responsibilities:

• Operations Management

  • Oversee all day-to-day clinic activities, ensuring smooth patient flow, timely appointments, and operational efficiency.
  • Manage the clinic schedule, including appointments, surgeries, and staff assignments.
  • Maintain clinic standards for cleanliness, safety, and regulatory compliance (OSHA, biosecurity, controlled substances protocols as applicable).
  • Oversee inventory management: ordering, receiving, stock rotation, cost control, and vendor relationships.
  • Ensure reliable function and maintenance of medical and office equipment; coordinate repairs and service.

• Staff Leadership and HR

  • Lead, coach, and develop reception, technician/assistant, kennel, and support staff; support DVM(s) in fostering a collaborative care team.
  • Handle recruiting, onboarding, training, scheduling, and performance management.
  • Conduct team meetings, reinforce protocols/SOPs, and cultivate a culture of accountability, compassion, and continuous improvement.
  • Manage timekeeping and coordinate payroll inputs; ensure adequate staffing coverage.

• Client Experience and Relationship Management

  • Ensure an exceptional client experience from check-in to discharge, including communication, education, and follow-up.
  • Address client concerns and escalations professionally; resolve issues and maintain high satisfaction.
  • Support community outreach, reviews/reputation management, client reminders, and retention initiatives.

• Financial and Performance Management

  • Monitor key performance indicators (KPIs): revenue, average transaction value, doctor productivity, appointment utilization, inventory costs, and client retention.
  • Assist with budgeting, forecasting, and expense control; review invoices and approve routine purchases.
  • Implement efficiency improvements and best practices to meet performance goals for the location.

• Medical Support (Non-clinical oversight)

  • Coordinate with veterinarians to align staffing, protocols, and resources to support high-quality medical care.
  • Ensure medical records accuracy, compliance, and timely documentation workflows.
  • Support controlled substance log procedures and compliance in partnership with the DVM in charge (where applicable).

Desired Candidate Profile

Qualifications:

• 3+ years of veterinary practice management or medical office management experience; CVPM or similar credential a plus.
• Strong people leadership skills with experience supervising multi-role teams.
• Solid understanding of veterinary practice operations, scheduling, client service, and inventory management.
• Proficiency with practice management software, digital scheduling, and Microsoft/Google office tools.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Highly organized, detail-oriented, and comfortable balancing administrative duties with on-the-floor support.
• Knowledge of regulatory compliance relevant to veterinary practices preferred.

Schedule:

• Full-time; may require early mornings, evenings, or occasional weekends to support clinic operations.

Success Indicators:

• Consistent on-time schedule adherence and efficient patient flow.
• High client satisfaction and retention; effective resolution of client issues.
• Positive staff engagement, low turnover, and adherence to SOPs.
• Achievement of location performance targets (revenue, utilization, cost control).
• Accurate inventory levels and reduced waste/shrink.
• Compliance with safety and regulatory standards.