Veterinary Practice Manager

Are you a natural leader who thrives in a fast-paced environment, enjoys developing a strong team, and takes pride in keeping operations running smoothly? We want to meet you!

We are seeking a motivated, organized, and hands-on Practice Manager to lead the daily operations of our veterinary hospital. This position is ideal for someone who enjoys taking ownership, solving problems, supporting employees, and creating a positive experience for both clients and their pets.

Our ideal candidate is a confident and approachable leader who can balance the needs of the business, employees, and clients while maintaining a professional, supportive, and efficient workplace.

Previous veterinary experience is a plus, but not required! We value strong leadership, excellent communication, sound judgment, and the ability to successfully manage a team. Candidates with management experience in other customer service related fields are encouraged to apply.

What You'll Be Doing

Leadership & Team Development

• Lead, motivate, and support a team of veterinary professionals while fostering a positive, respectful, and productive work environment.
• Oversee daily staff scheduling, ensuring appropriate coverage and efficient hospital operations.
• Recruit, interview, hire, onboard, and train support staff.
• Provide ongoing coaching, mentorship, and constructive feedback to help employees develop their skills and reach their potential.
• Establish clear expectations, hold employees accountable, and address performance or conduct concerns promptly and professionally.
• Conduct employee evaluations and make recommendations regarding staffing, scheduling, advancement, and other personnel decisions.
• Encourage teamwork, open communication, and collaboration between veterinarians, support staff, and management.

Hospital Operations & Administration

• Oversee all aspects of daily hospital operations to ensure the practice runs efficiently and effectively.
• Identify operational challenges, proactively resolve problems, and implement improvements to workflow and productivity.
• Manage appointment scheduling and help maintain an organized, efficient patient flow.
• Ensure hospital policies, procedures, and standards are consistently communicated and followed.
• Oversee the accuracy, organization, and maintenance of patient medical records and administrative documentation.
• Coordinate employee information and necessary documentation with Human Resources.
• Monitor inventory management, purchasing, and expenses while identifying opportunities to improve efficiency and control costs.
• Ensure daily financial transactions, deposits, and other administrative responsibilities are completed accurately and on time.
• Maintain a clean, organized, safe, and welcoming hospital environment, coordinating maintenance and repairs as needed.

Client Experience & Communication

• Promote exceptional customer service and ensure clients and their pets have a positive experience throughout their visit.
• Address client questions, concerns, and complaints with professionalism, empathy, and a solution-oriented approach.
• Effectively communicate hospital policies, services, scheduling procedures, and expectations to clients and employees.
• Support the veterinary team during challenging or emotionally sensitive situations while maintaining a calm and compassionate environment.
• Build positive relationships with clients and staff while maintaining professional boundaries and consistent standards.

What We're Looking For

• Previous management or supervisory experience with a demonstrated ability to lead and develop a team.
• Strong interpersonal and communication skills, including the ability to navigate difficult conversations and resolve conflicts effectively.
• A proactive, self-motivated individual who takes initiative and can make sound decisions independently.
• Excellent organizational skills, attention to detail, and the ability to manage multiple priorities in a busy environment.
• A hands-on leadership style with a willingness to step in, assist the team, and lead by example.
• The ability to set clear expectations, delegate responsibilities, and hold team members accountable.
• A positive, professional attitude with the flexibility to adapt to changing needs and unexpected challenges.
• Strong problem-solving skills and the ability to identify issues and implement practical solutions.
• Emotional resilience and composure when handling stressful situations, difficult client interactions, or sensitive patient circumstances.
• A genuine commitment to providing excellent service and supporting a compassionate, team-oriented workplace.
• Veterinary or animal healthcare experience is preferred, but not required.

Why Join Our Team?

As our Practice Manager, you'll play an important role in shaping the culture, performance, and overall success of our hospital. We're looking for someone who wants to do more than simply manage a schedule — we want a leader who takes pride in building a strong team, improving operations, and making a meaningful difference every day.

If you're a dependable, motivated leader who enjoys a challenge, values teamwork, and is ready to take ownership of a busy veterinary practice, we'd love to hear from you!

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k) matching
• Continuing education credits
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person