Veterinary Practice manager

You will be responsible for the efficient running of both branches, providing leadership across HR, staffing, compliance, operational systems and business administration. You will work closely with the owner and clinical leads to ensure high standards of patient care, client service, team wellbeing and commercial performance.

A key objective is to establish reliable systems and reduce the owner's involvement in routine operational matters.

Key responsibilities

People management and HR

• Coordinate recruitment, onboarding, employment documentation, appraisals, training and staff development.
• Manage routine staff issues, sickness absence, annual leave and performance processes.
• Maintain appropriate HR records and policies, obtaining specialist advice when required.
• Promote staff engagement, communication, wellbeing and retention.

Staffing and rotas

• Own the preparation and maintenance of rotas across both branches.
• Coordinate leave, sickness cover, staffing levels and contingency arrangements.
• Work with clinical leads to ensure suitable staffing and skills mix.
• Identify recurring staffing problems and recommend improvements.

Health, safety and compliance

• Coordinate risk assessments, incident records, safety policies, training records and compliance reviews.
• Maintain a structured schedule of inspections, equipment servicing and outstanding actions.
• Coordinate site-specific emergency procedures and safe working arrangements.
• Support relevant regulatory and professional standards, including applicable RCVS requirements.

Protocols and operational systems

• Maintain a central, controlled library of policies and standard operating procedures.
• Coordinate review dates, staff training and implementation of revised procedures.
• Work with the owner and clinical leads to maintain appropriate clinical governance.
• Improve consistency of processes between both branches.

Business operations

• Manage suppliers, service contracts, facilities and routine purchasing within agreed budgets.
• Establish effective systems for recording and resolving operational issues.
• Support financial administration and monitor agreed business performance measures.
• Identify opportunities to improve efficiency, service quality and profitability.

Pay: £40,000.00-£50,000.00 per year

Benefits:

• Company pension
• Private medical insurance

Work Location: In person