Veterinary Receptionist / Client Service Representative

JOIN OUR VETERINARY RECEPTION TEAM

We are a busy multi-doctor veterinary hospital dedicated to providing exceptional patient care and outstanding client service. The ideal candidate thrives in a fast-paced environment, can multitask efficiently, and remains calm, compassionate, and professional under pressure. If you are dependable, organized, and enjoy working as part of a collaborative team, we’d love to hear from you.

ESSENTIAL JOB DUTIES

• Welcome clients and patients with exceptional customer service.
• Open and close the hospital as scheduled.
• Answer multi-line phones and schedule appointments.
• Check patients in and out and process payments.
• Review estimates, invoices, medications, and discharge instructions.
• Maintain accurate medical records and scan documents.
• Assist with emergency appointments while remaining calm under pressure.
• Maintain a clean, organized reception and waiting area.
• Perform end-of-day reconciliation and other assigned duties.

SKILLS AND KNOWLEDGE

• Great work ethic and collaborative mindset
• Compassionate listener.
• A team player who keeps it positive, even under pressure.
• Staying calm in situations that can be very emotional and difficult for clients.
• Speak clearly and loudly on the telephone and in person so clients can easily understand.
• Knowledge of hospital procedures and operating instructions for making appointments, relaying information regarding patient’s condition, and compiling and submitting data on patients treated.
• Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine and ability to file veterinary medical reports according to alpha, numeric or subject matter headings.
• Must accurately relay owner’s account on the medical complaint(s) of the animal(s) involved to the healthcare team members who will be involved in treating the patient(s).

PHYSICAL EFFORT

While performing the duties of this job, the employee is frequently required to bend, stand, stoop, walk, sit, talk, and listen; will use hands to manipulate, handle, or feel; will reach with hands and arms. The employee must be able to occasionally lift and/or move up to 25 pounds.

WORK ENVIRONMENT

While performing the duties of this job, the employee is exposed to hazards associated with aggressive patients; hazards associated with infected animals and controlled substances; exposure to unpleasant odors and noises; exposure to bites, scratches, and animal waste; possible exposure to contagious diseases.

Pay: $20.00 - $25.00 per hour

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Work Location: In person