Veterinary Receptionist / Client Service Representative

Abel Pet Clinic is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $18 - $20 per hour, for each hour worked
• This is a full-time or part-time position with 8-hour shifts scheduled Monday through Thursday, and a half day on Fridays.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance

• Life insurance and disability

• Employee Assistance Program (EAP)

• 401k with company match

• Paid time off in accordance with site policy and applicable law

• Personal pet discount

• Uniform allowance

• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

About Abel Pet Clinic:

Abel Pet Clinic is a well-established, full-service veterinary hospital serving Elk Grove for more than 20 years. Our 2-doctor team provides comprehensive medical, surgical, dental, and wellness care for dogs, cats, and pocket pets, with support from local board-certified specialists in radiology, ultrasonography, surgery, and cardiology. Our facility features digital radiology, digital dental radiology, an in-house laboratory, surgical suite, laser therapy, and supervised hospitalization. We are proud to have Fear Free Certified team members and a dedicated support staff focused on compassionate, stress-free patient care.

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Abel Pet Clinic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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