Veterinary Receptionist / Client Service Representative

Laurel Pet Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services — for dogs, cats, pocket pets, and potbellied pigs. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment in one of Los Angeles' most vibrant neighborhoods.

Schedule and compensation:

• Compensation: $22 - 24 per hour, for each hour worked
• Schedule: This is a full-time position, with a 4 x 10 schedule and availability needed Monday–Sunday. Weekend availability is required. No on-call requirements.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance

• Life insurance and disability

• Employee Assistance Program (EAP)

• 401k with company match

• Paid time off in accordance with site policy and applicable law

• Personal pet discount

• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially ImproMed, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Laurel Pet Hospital?

Laurel Pet Hospital is a 7-doctor small animal practice in the heart of West Hollywood, CA, caring for dogs, cats, pocket pets, and potbellied pigs — a species variety that keeps every day genuinely interesting. Our facility is equipped with digital radiography, digital dental radiography, ultrasound, laser therapy, and acupuncture, with a clinical caseload that includes dentistry, soft tissue and abdominal procedures, mass removals, and more. With 7 doctors and a busy Southern California client base, the front desk here is fast-paced, high-energy, and central to how this practice runs — your role genuinely matters.

And then there's the location. West Hollywood is one of the most vibrant, walkable, and culturally rich neighborhoods in all of Los Angeles — surrounded by world-class restaurants, boutiques, arts, entertainment, and the energy of a city that never really slows down. If you're looking for a CSR role where the work is meaningful, the team is collaborative, and your commute ends somewhere worth being — Laurel Pet Hospital is the place.

Apply today — we look forward to hearing from you!

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Laurel Pet Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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