Veterinary Receptionist / Client Service Representative

Boulevard Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Our reception team is close-knit, loyal, and rooted in long-standing relationships — with clients who have been coming here for decades and colleagues who genuinely look out for each other. If you’re someone who takes pride in being the steady, welcoming presence that sets the tone for every visit, you’ll fit right in here. 

Schedule and compensation:

• Compensation: $16 - 19.50 per hour, for each hour worked
• Schedule: This is a full-time or part-time position with flexible scheduling options and availability needed Monday–Friday, between 7:30 AM and 6:00 PM. There is a rotating Saturday shift from 9:00 AM to 10:00 AM for boarding pick-up and drop-off. No Sundays and no on-call requirements.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Avimark**,**preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Boulevard Animal Hospital?

Boulevard Animal Hospital is a 4-doctor small animal practice nestled in the heart of Raleigh, NC — a city consistently recognized as one of the fastest-growing and most livable in the United States. With a recently remodeled facility, digital dental radiography, and a full-service clinical menu including soft tissue surgery, dentistry, and comprehensive diagnostics, Boulevard offers the clinical depth of a well-established practice with the warmth of a true neighborhood clinic.

What sets Boulevard apart is its people. This is a team with genuine longevity — staff members who have been here for years — and the kind of close-knit culture where colleagues become lifelong friends. No weekends, a flexible Monday–Friday schedule, and a team that genuinely shows up for each other every day.

Located in Raleigh's vibrant West Boulevard corridor, with proximity to NC State University, Research Triangle amenities, and the best of North Carolina's outdoor recreation — Boulevard is a great place to build a career and an even better place to call home.

Apply today — we look forward to hearing from you!

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This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$16—$19.50 USD

Boulevard AH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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