Veterinary Receptionist

About Encino Park Veterinary Clinic

Encino Park Veterinary Clinic is a well-established, family-owned and operated small-animal veterinary hospital serving the San Antonio community. The clinic provides comprehensive medical, surgical, dental, diagnostic and preventive care for pets.

Our facility includes in-house diagnostic capabilities, digital radiology, a pharmacy, surgical services and supervised hospitalization. We are committed to providing professional, compassionate care while creating a welcoming experience for pets and their owners.

Position Summary

Encino Park Veterinary Clinic is seeking a dependable and service-focused Veterinary Receptionist to support daily front-office operations and provide excellent assistance to clients.

The Veterinary Receptionist serves as an important connection between pet owners and the veterinary medical team. The ideal candidate is organized, professional, comfortable handling multiple responsibilities and able to communicate compassionately with clients.

Responsibilities

• Greet clients and patients and assist with the check-in and check-out process.
• Answer incoming telephone calls and respond to general client questions.
• Schedule, confirm and coordinate veterinary appointments.
• Register new clients and patients accurately.
• Prepare, organize and maintain patient medical records.
• Assist with admitting and discharging veterinary patients.
• Process financial transactions and client payments.
• Assist with approved prescription and over-the-counter product requests according to clinic procedures.
• Maintain accurate client, patient and appointment information in the clinic computer system.
• Perform filing, mailing and general administrative duties.
• Maintain a clean, organized and professional reception and front-office area.
• Communicate appointment information and client concerns to veterinarians and veterinary support staff.
• Obtain necessary medical and administrative information from clients.
• Maintain confidentiality of client and patient information.
• Provide courteous and compassionate customer service during routine and sensitive situations.

Qualifications

• High school diploma or equivalent preferred.
• Previous receptionist, customer service, medical office or veterinary experience is helpful.
• Strong verbal and written communication skills.
• Professional and friendly customer-service skills.
• Basic computer and data-entry abilities.
• Ability to manage telephone calls, appointments and front-desk responsibilities efficiently.
• Strong attention to detail and organizational skills.
• Ability to work effectively as part of a veterinary healthcare team.
• Comfortable working around dogs, cats and other animals encountered in a veterinary setting.
• Dependable attendance and professional conduct are required.

Preferred Experience

Experience in a veterinary clinic, animal hospital, medical office, reception, scheduling or customer-service environment is preferred but may not be required for candidates with strong transferable skills.

Work Environment

This is an on-site position at Encino Park Veterinary Clinic in San Antonio, Texas. The role involves regular interaction with veterinary clients, pets, veterinarians and support staff in an active animal-hospital environment.

Clinic operating hours are Monday through Friday from 7:00 AM to 6:00 PM and every other Saturday from 8:00 AM to 12:00 PM. The clinic is closed Sundays.

Why Join Our Team?

Join an established veterinary practice focused on compassionate patient care, professional client service and teamwork. This position offers the opportunity to contribute directly to the experience of pet owners while supporting a veterinary team providing medical, surgical, dental and diagnostic services.

Pay: $3,600.00 - $3,800.00 per month

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Required)

Work Location: In person