Veterinary Receptionist

Description

Metro Paws Animal Hospital in Skillman (Dallas, TX) is seeking a friendly, reliable, and detail-oriented Veterinary Receptionist to join our dedicated veterinary team. As a Veterinary Receptionist and the first point of contact for our clients, you’ll play a vital role in creating a warm, welcoming, and professional experience for pets and their families.

At Metro Paws, we aim to break the mold of stuffy, impersonal veterinary care. We dream big, love everyone, have fun at work, and excel together. We are more than just a veterinary hospital—we are a vision. Our team embraces animals of all species and breeds, and people of all backgrounds, cultures, and beliefs.

Our Veterinary Receptionists go above and beyond to provide exceptional customer service, support our veterinary team, and help ensure every client and patient receives compassionate, personalized care. Above all, we focus on being a place of comfort for our clients and their pets, in both sickness and health.

Some of the responsibilities you will own in this role:

• Welcome clients and pets and provide exceptional customer service
• Answer phones, emails, and client questions professionally
• Schedule appointments, wellness visits, sick visits, surgeries, and follow-ups
• Check clients in and out and maintain accurate patient records
• Process payments, invoices, and prescription requests
• Communicate veterinary recommendations and follow-up instructions
• Coordinate communication between clients and the veterinary team
• Address client concerns with empathy and professionalism
• Maintain a clean, organized, and welcoming reception area
• Support daily veterinary hospital operations and administrative needs

Preferred Qualifications

• Previous veterinary receptionist, veterinary hospital, or customer service experience preferred
• Strong communication, organization, and multitasking skills
• Friendly, compassionate, and professional with clients and their pets
• Comfortable answering phones, scheduling appointments, and handling payments
• Basic computer and veterinary practice management software skills
• Ability to work effectively in a fast-paced veterinary hospital environment
• Strong attention to detail and commitment to accurate patient records
• Team-oriented attitude with a willingness to learn and support others
• Comfortable handling a variety of animal species and breeds
• Passion for providing exceptional client service and compassionate veterinary care

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development

About Metro Paws Animal Hospital - Skillman

Metro Paws Animal Hospital is a collaboration between three veterinary hospitals in the Dallas Metro area. Our locations are full-service, offering many additional services for dogs and cats in addition to wellness care and immunizations, boarding, dermatology, radiology, surgery, dentistry, and heartworm treatment.

In 2006, Metro Paws Animal Hospital - Skillman was founded by Drs. Jennifer Lavender and Kathryn Sarpong to offer Dallas residents personalized veterinary care for their dogs and cats. To better serve our clientele, a second location Metro Paws Animal - Oak Cliff was built in July 2012. Finally, Metro Paws Animal Hospital - White Rock, which opened in January 2016.

Our three locations offer general practice and holistic care approaches. We provide our teams with the tools and training necessary to feel confident in the job they do. We value continuing your education and personal development. We provide our team with every opportunity to continue to learn and grow. We take every step to give pets the best possible care and the first step is our wonderful staff.

Metro Paws Animal Hospital - Skillman is a proud partner of Innovetive Petcare. Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams.

Equal Opportunity Employer Policy

Metro Paws Animal Hospital - Skillman is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.