Veterinary Receptionist

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Alma Vets on a full-time permanent basis.

We are a fully equipped first opinion practice seeing a wide range of surgical and medical cases. We have 4 consultation rooms, separate cat and dog waiting rooms and wards. As well as all the usual facilities of a first opinion practice, we have a dedicated dental suite, an imaging room, and a full in-house laboratory. Our hospital is very well equipped with a Karl Storz laparotomy tower, radiography, ultrasound, dental radiography, a full in-house laboratory, a Tonopen, endoscopy, bronchoscopy, orthopaedic equipment, ECG, Capnography and much more. We are proud to be the only practice within a 15-mile radius able to offer laparoscopic surgery to our patients.

How You’ll Make a Difference As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• 37.5 hrs week. Various shifts with mix of early and late. 8am-4.30pm and 10.30am-7pm. 1:4 Saturday mornings.

Key Responsibilities This is a very varied role where you will be covering many tasks such as booking appointments for consultations and procedures, ordering of stock, taking payments, credit control, daily banking, maintaining cleanliness and tidiness of the client / reception area, maintaining patient and client records, preparing medications prescribed by the veterinary surgeons, stock rotation, maintaining key communications with clients and the team, and in addition some administration tasks and some health and safety duties.

You Might Be a Great Fit If... You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £25,000 DOE