Veterinary Receptionist

Overview
Cedarbrae Veterinary Clinic is seeking a cheerful and motivated animal-lover for a full time, permanent Veterinary Receptionist position. We are a 3 doctor, CVO accredited companion animal hospital that focuses on dogs and cats . The ideal candidate will be dedicated to bettering the lives of clients and patients alike.

Responsibilities

• Respond to customer inquiries via phone, email, or text in a timely and professional manner.
• Answering calls, booking appointments, submitting insurance claims, following up on patients and contacting clients for reminders, able to correspond with clients in person, by phone, text and email.
• Serve as a liaison between doctors, and clients
• Maintain detailed records of customer interactions and transactions in our database.
• Data entry, transcribing and maintaining electronic patient files in accordance with CVO regulations.
• Follow up with clients to ensure their issues have been resolved satisfactorily.
• Stay updated on product knowledge and company policies to provide informed support.
• Handling payments, balancing end of day and closing interac machine.

Requirements

• Previous veterinary clinic and Avimark experience considered an asset
• Previous experience in customer support in a veterinary clinic setting
• Strong communication skills, both verbal and written, with a focus on customer service.
• Ability to handle difficult situations with professionalism and empathy.
• Familiarity with veterinary terminology is a plus.
• Proficient in using computer systems and software for record keeping and communication.
• Strong problem-solving skills and attention to detail.
• Ability to work independently as well as part of a team in a fast-paced environment.

Benefits

We offer competitive wages (commensurate on experience), health and dental benefits, uniform allowances, continue education fund and amazing veterinary discounts for your pets for all full-time staff

Join us in providing outstanding support to our customers while contributing to the success of our organization!

Job Types: Full-time, Permanent

Pay: $17.60-$22.02 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking
• Vision care

Work Location: In person