Veterinary Receptionist

We are a growing and busy Veterinarian Hospital looking for a well versed, mature, reliable person for reception / front desk duties. We strive to provide the best customer service for our clients and patients. In addition to excellent customer service and ensuring that front desk operations run smoothly the receptionist acts as the primary greeter when a client enters the clinic with their pet, alerts the appropriate technician of the client’s arrival, checks the patient into the computer system and shows the client to the exam room.

• Provide top-notch customer service.
• Being attentive to client and pet needs.
• Identify and work compassionately with clients in various emotional states
• Answer and triage phone calls from clients.
• Schedule appointments and procedures.
• Check-in clients.
• Monitor client flow from check-in to discharge.
• Monitor schedule and flow.
• Client callbacks.
• Managing record requests between other hospitals and specialty practices.
• Process payment transactions.
• Maintain proper documentation in the patient file and the electronic medical record.
• Relay appropriate information to/from clients to doctors and/or management.
• Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.

Qualifications:

Customer service representatives must possess good critical thinking and problem solving skills, maturity, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected. This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned as necessary.

• High School Diploma or G.E.D.
• Veterinary experience preferred.
• At least 2 years of customer service job-related experience.
• Must be able to safely lift 30 pounds
• Basic math and writing skills.

Pay: $14.00 - $18.00 per hour

Expected hours: 15.0 – 30.0 per week

Experience:

• Customer service and veterinarian: 2 years (Preferred)
• Veterinary experience: 1 year (Required)

Work Location: In person