Veterinary Receptionist

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Mintlaw Vets on a part-time permanent basis.

Mintlaw Vets is a single-site, purpose-built practice that prides itself on delivering excellent patient care in a supportive and collaborative environment.

We are:

• RCVS accredited, a VN Training Practice, and ISFM Cat-Friendly accredited
• Advocates of Fear Free techniques to improve patient and client experiences
• Equipped with 2 operating theatres, in-house Idexx lab, ultrasound, dental x-ray, endoscopy, therapeutic laser, ultra-sound and more
• You’ll be joining a close-knit, supportive team. Our clinical colleagues bring varied skills including education certificates, acupuncture, rabbit care expertise, and feline-friendly clinic achievements - making Mintlaw a place where everyone’s strengths are valued.

How You’ll Make a Difference As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern This is a flexible, part-time role with shifts available Monday to Friday and occasional Saturday mornings. Working hours will fall between 8:00am and 6:30pm.

Key Responsibilities

• Welcoming and assisting clients in practice
• Answering incoming calls and handling enquiries
• Booking and managing appointments
• Assisting with administration duties
• Dispensing medications
• Promoting our Pet Health Club
• Always providing a high standard of customer care

You Might Be a Great Fit If... You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £9,913.8 per annum