Veterinary Receptionist

Abingdon Animal Medical Center's Team is seeking the right person to help provide excellent client service in a fast-paced animal hospital. Our AAHA accredited hospital is located off Exit 14 just outside the beautiful town of Abingdon, VA. Our practice offers a high standard of veterinary care and a healthy workplace culture. Because we provide services ranging from first puppy and kitten visits to dental and surgical procedures our team is responsible for a wide variety of duties. This is an opportunity to be challenged and engaged while getting to help small animals.

Applicants must demonstrate professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a busy environment. A welcoming and upbeat personality is desired.

As a Receptionist you will:

• Receive and place calls to clients for scheduling purposes.

-Prioritize multiple tasks in a calm, organized manner.

-Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.

-Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.

-Utilize hospital computer systems to document medical records and communicate with clients and teammates.

-Collect payment for services provided while maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.

• Excellent customer service skills and a high level of communication in a professional manner.

-Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.

• Maintain a positive attitude in all interactions with clients, pets and other teammates.

-Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Qualifications/Responsibilities:

-Must be able to utilize standard office equipment

-Knowledge of veterinary medical terminology and procedures ( training is provided)

-Schedule: Mon-Frid (35-37 hours, and every third week, you will have Thursday off but work Sat 8-12:15pm (30-32 hours)

-Experience with veterinary software is desired, but not required.

-Ability to work independently on assigned tasks as well as to accept direction on given assignments.

-Critical thinking

– Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

-Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Benefits

• Health Care (Medical & Vision)- after 60 day waiting period
• Retirement Plan (401k) - after appropriate waiting period
• Paid Time Off (Vacation) - after appropriate waiting period
• Discounted Veterinary Care

This is a wonderful opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among an amazing team of people!

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Front Desk: 1 year (Preferred)
• Receptionist: 1 year (Preferred)

Work Location: In person