Veterinary Receptionist

PAWS Veterinary Receptionist

PAWS is looking for a motivated, welcoming, and organized Veterinary Receptionist to join our team! We are Philadelphia’s largest animal rescue partner and provider of affordable veterinary care, offering wellness, sick, vaccination, and surgery services for a large and diverse caseload of animals. Our Veterinary Receptionists are the backbone of our public-facing operations and participate in all aspects of daily customer service.

An integral member of the PAWS team, the Veterinary Receptionist is responsible for maintaining the integrity, welcoming environment, and smooth operation of the front office of PAWS’ Northeast Spay/Neuter and Wellness Clinic. This includes, but is not limited to, scheduling appointments, providing accurate, efficient, and courteous customer assistance in person and by phone and email, providing clients general information on all of PAWS’ services, data entry, and record-keeping. The Veterinary Receptionist interacts with the public on a regular basis and strives to provide a positive, inclusive, and accessible experience at all times.

Benefits for full time Veterinary Receptionists at PAWS include heavily discounted/at-cost veterinary care and pet food, as well as medical/dental insurance, 401(k) with employer matching, and paid time off!

Duties include, but are not limited to:

• Provide exceptional, welcoming, accessible, and inclusive customer support in person and via phone and email.
• Answer questions and direct the public in a pleasant and efficient manner and provide accurate and helpful information whenever possible.
• Perform administrative and clerical duties including, but not limited to, data entry of medical records, patient and client information, and sales, scheduling of clinic, vaccination, and spay/neuter appointments
• Uphold PAWS' policies, procedures, and services, including listening to customers, empathizing or sympathizing, and providing effective responses and remedies to their questions and needs.
• Ensure a rapid and courteous response to telephone calls and emails.
• Perform retail sales and handle payment for various services and products and assist in the accurate collection of fees (making changes, issuing receipts, balancing daily reports).
• Maintain accurate patient files and records and utilize Clinic HQ and ShelterLuv software to keep animal- and client-related records.
• Assist in keeping inventory of office, retail, and other supplies to ensure that the front desk is always stocked and in working order.
• Treat all animals humanely, properly and with compassion at all times, including those that are sick, injured, fearful, stressed, feral, or aggressive.
• Assist staff and volunteers whenever necessary to ensure a welcoming environment for the public and safe, respectful handling of their pets.
• Maintain a calm, pleasant, tactful, and professional demeanor at all times, even in stressful situations.
• Assist in maintaining healthy, safe, sanitary, pleasant, and clean facilities for the customers and animals under the care of PAWS. This includes keeping the front desk and lobby area clean and organized.
• Perform other duties as assigned.

Education and Experience Required:

• High school diploma or equivalent required. Bachelor’s Degree or some college preferred.
• Minimum 1 year public contact/customer service experience required.
• Minimum 1 year experience working a veterinary practice/animal shelter strongly preferred.

Specific Job Skills Required:

• Strong interpersonal, verbal and written communication skills. Ideal candidate is organized, personable, outgoing, patient, professional, able to get along well with a variety of people, innovative, flexible and motivated to develop and implement the goals, objectives, and policies of the organization.
• Affection and compassion for animals, concern for their welfare, and a willingness to accommodate animals in the workplace.
• Strong sense of initiative, motivation, and ability to problem-solve, identifying tasks that need to be accomplished and prioritizing appropriately, working independently with minimal supervision and direction.
• Ability to work effectively as a member of a collaborative team.
• Maturity, good judgment and a professional personal appearance.
• Ability to read, write and understand English.
• Flexibility, ability to manage multiple tasks and accommodate varied work assignments and schedules.
• The ability to ask appropriate questions to gather information along with the ability to feel and show empathy for others.
• The ability to turn people down, firmly when necessary, without becoming aggressive or unpleasant.
• Comfort and ability to work with animals of unknown disposition and those who may exhibit medical and other problems, as well as fearful or reactive tendencies.
• Ability to communicate skillfully and effectively with a culturally diverse staff, volunteers and community in a professional, pleasant, respectful, courteous and tactful manner at all times.
• Computer proficient in Microsoft office and internet based software such as GMail/GSuite.

Work Location/Schedule/Compensation:

• Compensation commensurate with experience.
• This position is located at PAWS’ Low-Cost Spay/Neuter and Wellness Clinic at 1810 Grant Ave, Philadelphia, PA 19115.
• This is a full time position (40 hours per week).
• Candidates must be available for regular shifts Tuesdays - Saturdays. Daily hours may vary according to the needs of the organization.

Job Type: Full-time

Pay: $18.00 - $18.50 per hour

Expected hours: 40.0 per week

Work Location: In person