Veterinary Receptionist

Nene Vets, March are looking for a friendly and enthusiastic Receptionist, who is excited to join our small and dedicated team in delivering outstanding care to our clients and patients. As the first and last person a client will see in the practice, you will be helping people through a wide range of situations and emotions, so empathetic client care is vital.

The ideal candidate would be

· Welcoming and professional with great organisation skills

· Approachable, enjoying interacting with colleagues and members of the public

· Caring, finding enjoyment in helping others

· A good communicator with the ability to communicate effectively with clients and multidisciplinary colleagues

· Great over the phone, able to handle challenging conversations

· Experienced in a client-facing role, preferably in a veterinary environment

· Comfortable with computers, having good knowledge of common IT programs and adaptability to learn how to use new software. Knowledge of Robovet would be ideal

· Striving for improvement and motivating the team towards continuous growth

What we offer

· 6 weeks annual leave including bank holidays

· Access to Westfield Health membership

· CPD budget of up to £250

· Cycle to work scheme

· Staff discount on products and services on successful completion of your probation period

· Health club discount for up to three pets

Responsibilities

· Greeting clients

· Answering telephone calls; acting on queries and booking consultations and discharges

· Banking and reconciliation of cash errors

· Administrative duties such as filing invoices and taking payments

· Ensure a consistently excellent customer experience

· Sending medical reports to other practices

· Maintaining cleanliness of the reception area

· Monitoring emails

· Ensuring insurance protocols are followed and acting on any discrepancies

· Working independently and with the team, prioritising tasks appropriately

· Upholding VetPartners values

This is a part-time position for to 17.5 hours per week and holiday/sickness cover

Monday 1.00-19.00

Friday 8.30-19.00

1 in 4 Saturdays 8.30-5.30

Job Types: Part-time, Permanent

Pay: £12.71-£12.72 per hour

Benefits:

• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• On-site parking
• Sick pay

Work Location: In person