Veterinary Receptionist

We are an independent family-owned small animal and exotics veterinary practice located in Christchurch, Dorset, and we’re looking for an additional full time member for our Client Care team.

We are a practice that truly believes in personal, individualised patient and client care. We know and care about our clients, and their pets are the core of our practice and at the heart of everything we do, so we are above all looking for a person who fits within our ethos.

You need to have exceptional people skills - friendly, enthusiastic and compassionate, able to handle emotional situations and busy shifts. You need to be organised, calm in a crisis, and able to multi-task. You will be the first person our clients and pets meet when they contact us or enter the clinic, and you need to make them feel welcome, build a relationship with clients with an emphasis in trust and care, and be able to provide them with help and support at all times.

Prior veterinary experience is preferred, but not essential - we are looking for the right person to fit within our practice culture, and training will be provided. Please note that this is NOT a trainee nurse position or a pathway to a veterinary nurse apprenticeship, we are specifically looking for a team member who enjoys and recognises the importance of the reception/client care role within the veterinary team.

We are a registered ISFM Cat Friendly practice, and also a Fear Free practice. Fear Free training is mandatory and will be paid for by the practice.

This is a full time position, 37.5h/week split into 5 x 8h shifts (30min unpaid lunch), variable starts between 8am and 7:30pm, with 2 shifts per week being 7:30pm finishes. The rota also includes 1 in 4 Saturday mornings (8am-12:30pm), which are paid in addition.

Benefits include 5 weeks of annual leave plus bank holidays pro-rata, and discounted veterinary services for 2 of your own pets. Uniform is provided.

The starting date is as soon as possible.

Please apply with a CV and a covering letter - applications without a covering letter will NOT be considered as we need to be able to evaluate how well you can communicate in written format.

Thank you all for your interest!

PS Given that we usually receive a high number of applications for this position, we're sorry but we are not going to be able to reply to everyone personally. If you haven't heard from us within 10 days of your application, unfortunately that means you were not successful.

Pay: £12.75 per hour

Benefits:

• Employee discount

Work Location: In person