Veterinary Receptionist / Doctor's Assistant

JOIN OUR VETERINARY TEAM

We are a busy multi-doctor veterinary hospital dedicated to providing exceptional patient care and outstanding client service. We are seeking a dependable, organized, and compassionate individual to join our team as a Client Service Representative/Doctor’s Assistant. The ideal candidate thrives in a fast-paced environment, can multitask efficiently, and remains calm, compassionate, and professional under pressure. If you are reliable, detail-oriented, and enjoy working as part of a collaborative team, we’d love to hear from you.

ESSENTIAL JOB DUTIES

• Welcome clients and patients while providing exceptional customer service.
• Open and close the hospital as scheduled.
• Answer multi-line phones and schedule and confirm appointments.
• Check patients in and out and process payments.
• Assist veterinarians during patient examinations and appointments.
• Obtain and record patient temperatures, weights, and medical histories.
• Create treatment plans and estimates according to veterinarians’ instructions.
• Review estimates, invoices, medications, and discharge instructions with clients.
• Review patient vaccination and testing histories and identify necessary updates.
• Assist with patient admissions and ensure all required paperwork and consent forms are completed.
• Communicate patient concerns and medical histories accurately to veterinarians.
• Assist with safely handling and restraining patients during examinations.
• Prepare examination rooms and necessary supplies for appointments.
• Assist with patient care and treatments as directed by veterinarians.
• Fill prescriptions as directed and provide clients with medications and instructions.
• Assist with emergency appointments while remaining calm and professional under pressure.
• Provide compassionate support to clients during difficult situations, including euthanasia and end-of-life care.
• Maintain accurate medical records, update patient information, and scan documents.
• Communicate effectively with veterinarians, technicians, and other team members to ensure efficient patient care.
• Maintain a clean, organized reception area, waiting room, and examination rooms.
• Perform end-of-day reconciliation, including balancing payments and completing daily reports.
• Perform additional duties as assigned.

SKILLS AND QUALIFICATIONS

• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Dependable, punctual, and committed to maintaining a strong work ethic.
• Ability to remain calm, professional, and compassionate in stressful or emotional situations.
• Comfortable working with dogs and cats of various sizes and temperaments.
• Ability to work independently and collaboratively as part of a team.
• Strong listening skills and the ability to communicate information clearly and accurately.
• Basic computer skills and the ability to learn veterinary practice management software.
• Previous veterinary hospital experience preferred.

PHYSICAL REQUIREMENTS

• Ability to stand, walk, bend, stoop, and sit throughout the workday.
• Ability to safely handle and restrain animals as needed.
• Ability to occasionally lift or move up to 25 pounds.
• Ability to perform duties requiring frequent use of hands and arm

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Work Location: In person