Veterinary Services Administrator

Veterinary Services Administrator

Full-Time, Permanent Lethbridge, Alberta

Are you an organized, detail-oriented professional who thrives in a fast-paced environment and enjoys supporting clients and a dedicated veterinary team? Prairie Livestock Veterinarians (PLV) is seeking a Veterinary Services Administrator to join our growing team in Lethbridge, Alberta.

This position plays a vital role in supporting veterinarians, registered veterinary technicians, livestock producers, and industry partners by ensuring smooth day-to-day administrative operations and exceptional client service. If you are passionate about agriculture, animal health, and building strong relationships while keeping things running efficiently behind the scenes, we'd love to hear from you.

About the Role

As the Veterinary Services Administrator, you will be the primary point of contact for clients and stakeholders while providing administrative, scheduling, billing, and operational support to our veterinary team. You will help coordinate services for swine, poultry, and bovine clients, maintain accurate records, support regulatory compliance, and contribute to the overall success of our practice.

What You'll Do

The Veterinary Services Administrator is responsible for providing administrative, client service, scheduling, and operational support to the veterinary team. This position serves as a primary point of contact for livestock producers, industry partners, laboratories, and regulatory agencies, ensuring efficient coordination of veterinary services for swine, poultry, and bovine clients.

The Veterinary Services Administrator plays a key role in maintaining accurate records, managing client communications, supporting Veterinarians and Registered Veterinary Technicians (RVTs), and contributing to the overall success of the practice.

Key Responsibilities

Client Service & Communications

• Serve as the first point of contact for clients via telephone, email, and in-person interactions
• Communicate appointment details, service updates, and laboratory results as directed
• Respond to client inquiries professionally and direct requests to the appropriate veterinary team member
• Foster positive relationships with livestock producers and industry stakeholders

Administrative Support

• Provide administrative support to Veterinarians and Registered Veterinary Technicians
• Prepare reports, correspondence, forms, and client communications
• Manage incoming and outgoing mail and courier shipments
• Maintain filing systems, both electronic and physical

Records Management

• Maintain accurate records
• Enter and update information within veterinary practice management and production software systems
• Ensure documentation complies with practice policies, privacy legislation, and regulatory requirements
• Assist with veterinary prescription and treatment record management

Travel Coordination

• Coordinate travel arrangements

Billing & Financial Administration

• Prepare invoices and process client payments
• Verify service records and billing information for accuracy
• Assist with accounts receivable follow-up and collections
• Process purchase orders, expense reports, and supplier invoices as directed
• Support monthly reporting and administrative record keeping

Inventory & Office Management

• Monitor office, laboratory, and veterinary supply inventories
• Coordinate ordering and receiving of supplies
• Maintain organized office and administrative workspaces
• Assist with document control and regulatory paperwork

Regulatory & Compliance Support

• Assist in maintaining records required under applicable veterinary, pharmaceutical, and agricultural regulations
• Support quality assurance, biosecurity, and animal health program documentation
• Maintain confidentiality of client and business information
• Ensure adherence to company policies and procedures

Travel Required: Rare domestic travel

Minimum Qualifications

Education

• Diploma, certificate, or equivalent experience in business administration, office administration, veterinary administration, or related field is an asset.

Experience

• 2 years of administrative experience is considered an asset
• Experience in veterinary sector is considered an asset
• Experience in a veterinary clinic, agricultural business, livestock production operation, or animal health company is considered an asset

Knowledge, Skills, & Abilities

• Strong organizational and time-management skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Professional and customer-focused demeanor
• Familiarity with livestock production systems including swine, poultry, and cattle is considered an asset
• Experience using veterinary practice management software is considered an asset
• Knowledge of laboratory submissions, pharmaceutical inventories, and agriculture industry terminology is considered an asset

Why Join PLV?

At PLV, we are passionate about supporting animal health, food production, and the producers who help feed our communities. We offer a collaborative environment where every team member contributes to our success. You'll work alongside industry-leading professionals who value teamwork, accountability, innovation, and exceptional service.

Position Details

• Position: Veterinary Services Administrator
• Employment Type: Full-Time, Permanent
• Location: Lethbridge, Alberta
• Department: Administration
• Reports To: Office Manager
• Travel: Rare domestic travel may be required

Apply Today

If you are looking for an opportunity to combine your administrative expertise with a passion for agriculture and animal health, we'd love to hear from you.

To apply, please submit your resume outlining your qualifications and interest in the position.

Prairie Livestock Veterinarians (PLV) is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Expected hours: 40.0 per week

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Work Location: In person